2025-06-09
DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
United Kingdom
Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves inConnecting People and Changing Livesthrough express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.
DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to beThe Logistics Company of the Worldwe engage in a number of initiatives such as – Go Teach, Go Green and Go Help.
Certified International Specialists
From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provideExcellence. Simply Deliveredto achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.
Our Values
Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core phrases;
·Being Results Orientated (Head)
·Providing purposes (Heart)
·Being positive about challenge, uncertainty and change (Guts)
In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising, integrity and compliance.
Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!
We are seeking an On-Site Operative for DHL Express who will be instrumental in enhancing customer satisfaction and loyalty by delivering exceptional service that aligns with customer needs. This role is critical in raising DHL's profile within the customer’s organisation, maximising business opportunities, and strengthening the partnership through added value. The successful candidate will leverage logistics expertise to oversee the customer experience, ensuring accurate processing of all outbound and inbound paperwork to meet published transit times. Additionally, the On-Site Operative will provide proactive customer service through DHL's IT platform or direct communication, while ensuring compliance with all specialist shipping requirements, including those for Dangerous Goods.
A successful candidate for the On-Site Operative position at DHL Express will possess a strong commitment to customer service excellence and a deep understanding of logistics operations. They will demonstrate exceptional communication skills, enabling them to effectively engage with customers and represent DHL positively within the client organization. The ideal individual will have a proactive approach to problem-solving, ensuring that all outbound and inbound paperwork is processed accurately and efficiently to meet transit time commitments. A keen attention to detail is essential, particularly in adhering to compliance regulations for specialist shipping requirements, including Dangerous Goods. Additionally, the candidate will be adaptable and collaborative, thriving in a dynamic environment while contributing to the overall success of the business partnership.
Safety and Security
· Excellent communication skills
· Good Planning & Time management Skills
· Communication skills within a `matrix’ environment
· Strong influencing and negotiation
· Understanding of Logistics, DHL Express business, and warehousing
· Previous operational experience in a logistics environment
· Networking skills
· Strong initiative (self-starter)
· Good analytical skills and interpretation of data
· Knowledge of DHL Systems and tracking procedures (Desirable but not prerequisite)
GCSE English/Maths (preferred)
UK Driving License (Not essential)
What’s Next?
·Apply now and upload your CV online.
·If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.
·Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.
Privacy Notice
DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
