Manager, Court Operations - Military veterans preferred

The Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans.

Essential Job Functions:  

The Manager, Court Operations assigns, directs, and evaluates the work of supervisory and clerical employees engaged in the delivery of direct services to the public for Baltimore City Circuit Court. Work is accomplished through subordinate supervisors who oversee sections or units performing specialized functions. Employees in this classification receive limited supervision from the Administrative Head or their designee.

Essential Duties and Responsibilities:

Directs, coordinates, and manages supervisors, leads, and staff to ensure completion of work efficiently, accurately, and according to guidelines.

Provides and ensures documentation and feedback is given to employees regarding assignments, work performance, attendance, conduct, and disciplinary actions.

Makes recommendations, improvements, and modifications to procedures and systems to improve processing time, accuracy, and efficiency.

Assesses and resolves problems, issues, and conflicts in collaboration with subordinate supervisors.

Retrieves information and prepares a variety of management reports.

Serves as a court or program expert on procedural questions providing interpretation and guidance to employees, attorneys, and the public.

Minimum Qualifications:

Education:  Associate degree from an accredited college or university.

Experience:

Six (6) years of work experience in court operations in a trial or appellate court in the United States, or in the fields of criminal justice, parole and probation, or legal or financial services, to include four (4) years of the aforementioned court experience.

The required experience also must include three (3) years supervising court staff (or a combination of two (2) years of supervisory experience specifically within court operations, plus one (1) year of lead experience specifically within court operations).

Note:

A bachelor?s degree may be substituted for two (2) years of the required work experience.

Additional court work experience, as defined above, may be substituted on a year for year basis for up to two (2) years of the required education.

Successful completion of the Court Supervisor/Manager Certificate Program may be substituted for one (1) year of the required education.

Successful completion of the Institute of Court Management Certification Program may be substituted for the associate degree requirement.

Knowledge, Skills, and Abilities:

Knowledge of:

Maryland court policies and procedures, state and federal laws, and the required forms for the various types of court cases, and the implication each of these may have on the accounting operations of the court.

Maryland Judiciary Human Resources policies and procedures.

Maryland court electronic filing, case management, and data systems.

Appeal practices and procedures.

The principles of office management and supervision.

Skill in:

Oral and written communication.

Guiding employees in demanding situations.

Interpersonal communication and interactions.

Problem solving, prioritizing, scheduling, and decision making.

Collaborative leadership.

Analyzing information, problems, situations, practices, and procedures.

Ability to:

Communicate clearly, tactfully, and effectively with judges, the public, police agencies, attorneys, and other court officials and personnel, both orally and in writing.

Apply job-related terminology, policies, procedures, regulations, and laws to define problems, collect and record data, establish facts, appropriately complete forms, and provide information to customers.

Conduct research on, and problem solve for, complex issues, concerns, or challenging situations that may often arise.

Plan, organize, assign, coordinate, supervise, and evaluate the work of a large staff performing diverse functions.

Resolve unusual and/or complex situations in accordance with established procedures or assist staff in resolving cases requiring deviation from standard procedures.

Recommend modifications to improve procedures and practices.

Equipment, Machinery and Tools:

Computer, Fax, Copy Machine, Printer, Scanner and Telephone

Software and Computer Skills:

Microsoft Office, Outlook, Odyssey, Zoom, and Adobe

Selection Process:

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

For further information please contact Talent Acquisition at aocta@mdcourts.gov.

The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their via email to or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States.

Please find the Maryland Judiciary's equal employment opportunity policy here: .