Change Specialist - Military veterans preferred

Your IT Future, Delivered

Change Specialist

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about all changes impacting Global IT Services. Our Change Management team is continuously expanding. No matter your level of Change Specialist proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #ChangeManagement #ChangeSpecialist #ITIL

Grow together

This role independently fulfills Change Management responsibilities mostly based on ITIL standardized methods in order to minimize the impact of Change implementation and consequently to improve the day-to-day operations of the organization. As Change Specialist, you will be analyzing various change request from perspective of quality, assessment of risk and possible impact of change requests, chairing regular CAB meeting and approving change requests for implementation.

On top of that, communicating with Business Stakeholders pertaining to Change related issues and requests plays major role in your scope. Last but not least, this role requires strong interpersonal skill with the ability of Team Player as well in Business Communication skills.

Ready to embark on the journey? Here’s what we are looking for:

As a Change Specialist, having experience and understanding of Service Management and particularly with Change, Release and Configuration Management is a huge plus. Very good knowledge of Operating Infrastructure, Networking and Database Software will also be an integral part of this role.

You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you: 

• An extra week of holiday (25 days/year), 6 Self-sickness days, Full compensation for up to 10 days absence due to illness/year, Up to 3 additional personal paid days off for long-term service
• Annual bonus
• On-going professional & technical training and certifications
• Flexible working hours with home office possibilities
• Edenred Cafeteria program including fully covered lunch vouchers; pension/life insurance, medical membership
• Multisport card, Discounts with selected partners, Company events and Health Days, Fruit days, One-time maternity grant, Opportunity to buy Deutsche Post AG shares at a discount, and much more

Great Team
Hi, my name is Jan Mr?a and I’m a team leader of DHL Change Management Prague. I started my career at DHL IT Services back in 2013, when I took a role as Service Desk Analyst in German Service Desk team. Gaining more hands-on experience within IT has always fascinated me, so in 2019 I moved to the Change Management team. From there, I moved fast through the company ladder and soon landed a Change Specialist role. In 2022, I moved to a management role, being a Team Leader of Change Management Prague team. Together with the strong support of a multinational & diverse team, we are working on our common ambition. Looking forward to having you onboard!