Front Office Supervisor - Military veterans preferred

Join our team as a Front Office Supervisor at Miramar Health Center in Kennewick, WA!

Are you a dynamic and organized professional with a passion for providing exceptional patient care? Miramar Health Center is seeking a dedicated Front Office Supervisor to lead our front office team. In this role, you will oversee the daily operation of all clinic practice management services, including scheduling, reception, clinical support, and referral management. If you thrive in a fast-paced setting and have a knack for leadership, we would love to hear from you!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

What We Offer

• $27.53-$33.73/hour DOE with the ability to go higher for highly experienced candidates

• $5,000 sign-on bonus & $2,000 bonus at 12 months of employment

• An additional 4% pay for bilingual (English/Spanish) candidates

• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Manage daily clinic front office operations, implement policies and procedures to meet organization standards and regulatory requirements, and coordinate provider schedules

• Oversee appointments, patient record filing, and quality assurance activities, ensuring accuracy and compliance with regulations

• Monitor reports, work queues, patient surveys, and information requests while coaching and training staff and fostering an inclusive work environment

• Support diverse employees, engage in recruitment, performance management, and employee development, and perform various administrative tasks to ensure efficient clinic operations

Qualifications:

• High School Diploma or GED + 5 years of experience in healthcare OR

• Associate’s Degree in business or healthcare + 3 years of experience in healthcare OR

• Bachelor’s Degree in business or healthcare + 1 year of experience in healthcare

• One year of supervisory experience managing employees and administering policies is preferred

• Bilingual (English/Spanish) preferred at a level 9

• Basic proficiency in Word, Excel, and EPIC

• Effective verbal, written, and listening communication skills

• Ability to work independently with minimal supervision

• Ability to effectively manage employees and administer clinic policies

• Ability to multitask with adaptability to interruptions

• Ability to work effectively in a fast-paced primary care environment

• Knowledge of medical terminology & Patient Benefits Coordination

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates diversity. We are committed to equal-opportunity employment.

Contact us at jobs@yvfwc.org to learn more about this opportunity!