Commercial Program Manager, CSI AP_CN - Military veterans preferred

•  Track Customer Development Plans, priorities and opportunities as set forth with the Global Customer Director

•  Support in white spot analysis to help identify unlocked potential and related pipeline registration.
      > Partner with customer director to identify areas of growth within the customer’s logistics spend.

•  Support the opportunity assessment process led by Customer Directors, providing customer insights and sharing knowledge where applicable.

•  Drive pipeline quality, accuracy, actions updates and activities.  Ensure that customer opportunities are accurately and timely reflected in ACE pipeline.

•  Customer Dashboard end to end visibility management: Financial/Customer Performance, Customer pipeline management.

RFQ Support

• Support tender process management of multi BU RFQs and single BU RFQ (where needed).

• Support all RFX work, especially and including the development of pre-RFQ win-plans (by priority port pairs through the use of ACE and Tender Management tools).

•  Perform quality assurance of single BU RFQs, including needed actions to support wholesome completion and submission.

• Drive contractual closure on frame agreement (e.g., align T&C’s sustainability, liability limits).

• QRR/QBR - prepare and project manage inputs/outputs for the QRR/QBR based on the agenda of the customer and customer director.

• Prepare and project manage inputs into selected customer sales meetings. Identify areas of opportunity for workshops, education, knowledge sharing, and business development.

• Prepare DPDHL/customer slides for top executive meetings (GCB, TEC, board).
• Prepare and support internal XBU Customer Team Calls providing a global and regional CSI  view to the account (update on latest customer developments via Customer Dashboard).

Customers Priorities & Projects

• Jointly with the BU, identify opportunities for improvement from customer interactions.
• Work closely with BU teams to ensure implemented solutions meet customers’ requirements.
• Serve as a knowledge repository for business units on customer projects, business intelligence, and latest information.
• Drive initiation and execution of customer supporting projects (e.g., segmentation, innovation, IT).
• Project manage the Customer Satisfaction Survey, from participation to reviewing results and  actions from business units and functions.

Position Requirements

• Bachelor's degree/Tertiary Education in Logistics, and generally 5-10 years’ experience in related field or equivalent professional experience
• Project management, stakeholder management and virtual team management skills, Excellent MS Excel skills.
• Experience in one or more DPDHL Business Units (5 year minimum) or equivalent external industry experience
• Knowledge of DHL operations, products, and capabilities
• Strong negotiation, presentation, project management, stakeholder management and virtual team management skills
• Experience in working with CRM software (e.g., Salesforce)
• A passion for data analytics, including knowledge of key industry trends. 
• Ability to innovate and identify new insight opportunities from transactional data sources and research, demonstrable experience with Power BI or equivalent data visualization software.
• Business Acumen and understanding of key financial principles. 
• Proven understanding and experience of commercial principles and processes 
• Excellent communication & interpersonal skill.
• Good problem-solving skills, analytical and critical thinking
• Fluency in Chinese and English desired