Get ready to experience the world of DHL Express! Since 1969 we have been connecting people and businesses across the globe, and now we're inviting you to join us on this journey!
Are you ready to deliver exceptional results and take your career to new HEIGHTS!
HOW DO WE RECOGNISE YOU?
- Annual KPI based merit bonus
- $200 yearly health and well-being allowance
- $500 yearly international travel allowance
- Long service awards, recognition events and monetary prizes
- Access to internal employee perks & benefits discounts
- 12 weeks paid parental leave (continuation of superannuation payments)
- Inclusive culture with employee-led diversity groups
- EAP for you and your immediate family
WHAT WILL YOU BE DOING?
- Collaborating with other Duty Managers, Supervisors and facilities to ensure the timely connection of shipments to flight and trucking schedules
- Coordinating shift operations, responding to queries and problem solving to address any issues encountered during the shift
- Managing and supporting a team of Supervisors in:
- Driving continuous improvement through understanding opportunities and root cause analysis
- Creating a high performance safety and service culture
- Achieving regional and country targets
- Ensuring a safe work environment by adhering to safe work procedures, participating in WHS audits and driving a safe work culture amongst your employees
- Maintain oversight of regulatory compliance and training measures during the shift
- Communicating with internal and external business stakeholders
- You will be responsible for a team of 3 Supervisors as your direct reports, with oversight of approximately 25 Operations Agents
- This is a full-time permanent position working 38 hours per week, Monday to Friday on the AM shift, from 6:00am - 2:00pm (flexibility may be required during peak times)
WHAT CAN YOU BRING?
- CIM Certified - Essential
- Experience in Service Centre and/or Gateway Management - Desirable
- Proven people leader to successfully lead teams to achieve goals and business targets
- Excellent written and oral communication, organisational, and interpersonal skills
- Internal/external relationship building, customer service focus, financial and business acumen
- Ability to balance short-term and long-term demands delivering on departmental targets and strategy
- Prioritise multiple responsibilities and projects in a fast-paced environment
SUPPORTING A DIVERSE WORKFORCE
DHL Express is an equal opportunity employer committed to fostering a diverse and inclusive culture. We do not discriminate on the basis of race, colour, sex, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction or social origin. Accordingly, we encourage applications from people of diverse backgrounds.
If you do require a reasonable adjustment during the recruitment process, please contact us via email on recruiting_au@dhl.com.
CONNECTING PEOPLE. IMPROVING LIVES.
