Monadnock Family Services
Description:
The Data Systems & Health Informatics Product Development Analyst serves as a cross-functional leader in managing, optimizing, and advancing the use of health information systems within a community mental health setting. This role combines the technical acumen of a data analyst with the systems-thinking of a health informatics specialist. The analyst supports clinical, billing, and administrative teams by improving Electronic Health Record (EHR) functionality and enhancing end-user documentation experience and quality.
This professional plays a pivotal role in aligning data systems with care delivery and revenue cycle processes. Responsibilities include data analysis, state-mandated reporting submissions, and EHR configuration and product enhancement. The ideal candidate brings a proactive mindset, advanced system knowledge, and advanced data analytics acumen.
Key Responsibilities:
- EHR & Systems Management
- Shared responsibility with the Information Technology Department for configuration, updates, and troubleshooting of the agency's EHR.
- Shared responsibility with Quality Improvement and Corporate Compliance Department to build and maintain clinical documentation templates, billing forms, and integrated workflows.
- Collaborate with IT and vendor partners to ensure optimal EHR performance and usability.
2. Data Systems Analysis & Reporting
- Custom reporting for clinical and billing data to identify inefficiencies, trends, and opportunities for improvement.
- Develop dashboards and reports for executive leadership, quality improvement, and regulatory reporting.
- Use SQL, Power BI, Tableau, or similar tools to visualize and interpret health data.
3. Project Management & Leadership
- Lead or participate in projects to implement new EHR features, data initiatives, or compliance changes.
- Support the agency's strategic goals by aligning informatics capabilities with care delivery models.
- Facilitate change management efforts tied to system or workflow transitions.
Key Performance Indicators (KPIs):
- Reduction in documentation errors and billing rejections
- Increased staff satisfaction with EHR usability and training
- Timeliness and accuracy of reporting and compliance documentation
- Efficiency gains in workflow turnaround and data entry
- Completion of system enhancement projects within defined timelines
Core Competencies:
- Technical proficiency with EHR platforms, SQL, Excel, and PowerBI or Tableau
- Analytical Thinking
- Communication, such as translating data and technical terms for a broader audience
- Cross-Functional Collaboration and ability to work with clinical, billing, IT, and Executive or Director-level leadership to align priorities
Requirements:
Education:
- Bachelor's degree in Health Informatics, Data Science, Public Health, or related field OR 8+ years of data analysis with informatics or product development experience
Experience:
- 4+ years of experience in data analysis and informatics or product development
- Direct experience working in or knowledge of community mental health, FQHC, or behavioral health settings
Preferred Certifications:
- Certified Health Data Analyst (CHDA), and/or
- Certified Professional in Health Informatics (CPHI), and/or
- Certified Business Intelligence (CBI)
Work Environment & OSHA Rating:
- Primarily sedentary, office-based or hybrid work with periodic engagement in clinical spaces
- Occasional lifting of light IT or training materials
- OSHA Classification: Non-clinical – Low Risk
HIPAA & Confidentiality Standards:
- Regular access to PHI and confidential clinical records
- Must maintain compliance with all data privacy and security protocols
- Required to complete ongoing HIPAA training and report suspected breaches immediately
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Equal employment opportunity, including veterans and individuals with disabilities.
PI273091755
