Sr. Manager - Product Team - Military veterans preferred

Account Control Technology


Sr. Manager - Product Team

US-IL-Lake Forest

Job ID: 2025-2268
Type: Full-Time
# of Openings: 2
Category: Information Technology
Lake Forest, IL

Overview

Work Location: This is a remote/work from home position.

Compensation: 120k - DOE  

Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.

Why Join Us?

We’re evolving not just our technologies but also our culture—and your leadership will directly shape how we move forward. You’ll have the opportunity to influence strategic decisions, mentor a talented team, and build strong partnerships that create real business value.

Team Leadership & Management

• Lead and coach a cross-functional product team including business analysts, engineers, configuration analysts, QA, and a team lead
• Build a high-performing culture focused on ownership, quality, and continuous improvement
• Partner with the Team Lead to ensure effective daily execution and quality delivery
• Develop talent through feedback, mentoring, and career planning

Strategic Alignment & Delivery

• Ensure team efforts align with organizational goals, technology strategy, and roadmap
• Oversee delivery of new features, enhancements, and support activities
• Balance short-term support priorities with long-term product evolution
• Track and report on team performance metrics and outcomes

Legacy System Support & Evolution

• Oversee support and improvement efforts for legacy platforms 
• Guide planning and transition efforts for modernization where appropriate
• Ensure system reliability and performance while managing technical debt

Stakeholder Engagement

• Serve as a trusted partner to business stakeholders and executive sponsors
• Translate business priorities into actionable team backlogs in collaboration with product owners
• Build strong, consultative relationships across departments and teams
• Provide clear communication to stakeholders as it relates to design and implementation of processes

Change Leadership

• Act as a change agent for IT and organizational transformation initiatives
• Help shape a product mindset across the team and broader organization
• Promote cultural shifts toward collaboration, innovation, and agility

• 7+ years of IT experience, including 3+ years in a leadership role managing technical teams
• Strong understanding of product delivery models (Agile, Scrum, Kanban, etc.)
• Proven track record of supporting and improving legacy systems while planning for modernization
• Excellent interpersonal skills with the ability to build trust and lead through influence
• Experience working in a transforming organization or one undergoing cultural/technical change
• Exceptional communication and relationship-building skills

Preferred Qualifications

• Experience in the collections, financial services, or highly regulated industries
• Familiarity with systems such as FACS, Artiva, or similar legacy platforms
• Prior experience managing teams across support, enhancements, and project delivery
• Exposure to ITSM tools (e.g., Service Desk Plus), RPA/RDA, JIRA, and integration platforms (e.g., Boomi)

TSISP

PI273089125