Call Center Banking Representative - Military veterans preferred

Duties and responsibilities include but are not limited to the following:

• Provide exceptional phone service to members.  
• Provide account information such as balances, check clearings, deposit postings, return checks, availability of funds, and statement information.   
  • Ask “out-of-wallet” questions for verification purposes.   
  • Complete extensive verification of each member to avoid fraud and identity theft.    
• Process withdrawals, loan payments, transfers, and check orders.  
• Place stop payments on checks, cashier’s checks, ACH debits and payments, and process the applicable paperwork.  
• Assist with ITM (Interactive Teller Machine) services when needed.  
• Strive to meet cross-selling and departmental goals.  
• Assist members with questions concerning ATM, debit and credit cards.  
• Provide membership information.  
• Explain procedures to initiate direct deposits and ensure proper forms are mailed to members.  
• Assist members with various payroll questions, requests for new payroll cards, or problems with payroll postings.  
• Provide information on new and ongoing promotions.  
• Assist with online banking duties.  
• Assist members with various Digital Banking services.   

Benefits and Compensation:

• Bonus and incentive opportunities 
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.