Operation Executive for Silvassa location - Military veterans preferred

Job Title: Executive - Operations
Function: Operation      
RCS Grade: N
Reporting To: Manager - Operations
Location: Silvassa

About Blue Dart Express India

Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.

Purpose

Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery.

Key Responsibilities :-

Operational

• Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Centre
• Analyse load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers.

• Monitor daily loads and plan delivery and pick-up schedules accordingly.
• Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from service providers including PDA and Parcel Shop.
• Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
• Monitor regulatory paperwork (e-waybill etc.) for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork.
• Ensure availability of sufficient vehicles for inbound / outbound operations
• Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
• Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs)
• Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
• Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.
• Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly.
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Monitor performance of service centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally.
• Generate and maintain MIS related to the PDA/MPC billing.

People

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Monitor the performance of the team on a continuous basis to identify key performers.
• Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline.
• Ensure that the Service Centre is adequately staffed as per the manpower requirements.
• Ensure high level of employee engagement and retention of key performers.