2025-06-12 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Delta Canada
Job Purpose
Support to develop and administer OFR Ops/CS plans and processes to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies
Apply practical knowledge of job area typically obtained through advanced education and work experience
Work independently with general supervision
Problems faced are difficult but typically not complex
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Key Tasks
Support administration of OFR Ops/CS plans and processes to provide ocean freight forwarding for internal and external customers
Gather and provide requirements of freight control center, and assist operations team with details, information and instructions for operational performance
Provide allocation and reservations of freight on planned line haul
Ascertain domestic and/ or international freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines
Respond to queries, gather information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
Assist in responding to pricing enquiries in an efficient and competitive manner
Prepare and submit relevant documents for shipping tenders
Collate, record information and handle day-to-day shipment documentation for freight forwarding
Track account performances and provide monthly reports to team members
Execute tasks and activities while ensuring effective resource management and optimizing productivity for the day-to-day operations
Identify and resolve recurring issues, and suggest modifications to OFR Ops/CS work methods focusing on increasing effectiveness and efficiency
May provide functional guidance, advice or training to less experienced positions
In area of OFR product:
Create and/or confirm transport orders, perform and optimize bookings
Prepare, control, and distribute all required Import/Export documents
Identify performance issues of suppliers, and propose solutions to improve performance
Update Customs shipment information and physical status, resolve customer issues and incidents
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?Stakeholders
Influence others outside of own job area regarding policies, practices and procedures
Develop strong, trusting relationships with business leaders across Hillebrand Gori
Cooperate with and coordinate 3rd parties e.g. external service providers
Advise customers and key stakeholders on processes, systems and tools ??Management Responsibility
Individual contributor without direct responsibility for leading others
Individual contributor without direct responsibility for leading others
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?Skills
Price Setting -Pricing Strategy -Competitive -Landscape Profit -Financial Modeling -Reporting Sales -Forecasting -Customer Segmentation -Market Segmentation -Product Development -Strategy Product Development -Life Cycle -Hillebrand Gori Business Knowledge -Business Processes Business -Strategy -Project Management- Stakeholder Management- Influencing Feedback Presentation & Storytelling -Facilitation- Negotiation- People Management -Resourcing
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Qualifications & Key Requirements
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Education Level
Bachelors Degree or equivalent experience/qualification
