Business Development Manager - Key Accounts - Military veterans preferred

• Executes global/regional sector strategy on country level (as aligned with global sector structure)
• Manages relationship with CSI/MNC as customer point of contact on country level
• Wins, retains and develops Strategic Customers
• Plans and manages accounts
• Coordinates with CRM’s on account planning, customer enquiries, business reviews, etc.
• Gathers customer and market information to update Product and Trade Lane on current conditions

Qualifications

• Good understanding of sector issues in the global forwarding industry and knowledge on DGF products (AFR/OFR) and business models; experience with customers
• Customer management experience
• Ability to identify customer needs by gathering information and building long-term relationships
• Well-developed communication and presentation skills

Reporting Lines

• Sector Head (solid) If no Sector Head, reports to Head of Key Account Management (solid); the same applies if no additional Sector Head justified as per span-of-control guidelines
• If no Head of Key Account Management, reports to Country Snr Director Sales (solid)

Main Tasks & Key Responsibilities

• Manages relationship of a defined number of CSI/MNC and SC customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement)
• Seeks and prospects for Strategic Customer targets to win new customers
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking
• Works on regional customer initiatives and for implementing global business plan contents
• Plans and manages accounts
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
• Coordinates with CRM’s on account planning, customer enquiries, business reviews, etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
• Consults CRMs and Sector Heads on potential solutions and best practice