Dental Billing & Managed Care Coordinator (Patient Account Representative) - Military veterans preferred

Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


Dental Billing & Managed Care Coordinator (Patient Account Representative)

US-OR-Portland

Job ID: 2025-34692
Type: Regular Full-Time
# of Openings: 1
Category: Hospital/Clinic Support
Portland, OR (Waterfront)

Overview

The Dental Clinics Billing Specialist & Managed Care Coordinator (Patient Account Representative  6113A) support position at the OHSU School of Dentistry is a support role within the Patient Financial Services Department, supporting comprehensive billing, insurance, and managed care operations for OHSU Dental Clinics.

Primary Responsibilities:

• Insurance Coordination: Support dental and medical insurance processes, including eligibility verification, benefit application, pre-authorizations, referrals, coordination of benefits, and submission of claims and appeals.
• Billing and Collections: Support claims processing, patient and insurance billing, collections, refunds, and reconciliation of deposits. Provide support for overdue accounts, process of patient statements, and address billing questions or concerns.
• Customer Service: Provide high-quality service to internal and external stakeholders, including patients, staff, students, faculty, and referring providers. Communicate policies clearly and professionally, addressing inquiries or complaints through telephone and written communication.
• Policy Knowledge and Implementation: Understand and apply OHSU Dental Clinics policies, including those related to payments, insurance, and clinic operations. Adapt to the specific needs of various clinic departments and provide policy guidance to patients, staff, and providers.
• Training and Collaboration: Provide support for team members to train new personnel on financial workflows or processes and present information to groups as needed. Collaborate with the Patient Financial Services team to complete tasks and projects effectively.

Additional Expectations:

The Dental Clinics Managed Care & Billing Specialist support plays a critical role in ensuring a seamless patient revenue cycle and providing an excellent experience for patients and staff. This position requires flexibility, professionalism, and the ability to complete work with considerable independence on a daily basis.     

This combined role offers the opportunity to develop expertise in both managed care coordination and billing operations, providing valuable support to the OHSU School of Dentistry's mission. 

• Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR

• 4 years of general collection, billing or customer service experience; OR

• Equivalent combination of education and experience

• All employees must perform all duties in a manner which demonstrates the ability to work in a collaborative, self-managed, and self-directed work-team environment

• Experienced in utilization of electronic health records

• Demonstrable record of reliable attendance, punctuality and proven successful performance at past and present employers
• Demonstrated exemplary tact, discretion, confidentiality and diplomacy.
• Demonstrated ability to read, write and understand written and oral instructions in English.
• Demonstrated record of exemplary customer service experience
• Computer proficiency, including the use of Microsoft Outlook, Word, and Excel
• Able to accurately enter and maintain sensitive data and patient information into electronic computer database
• Perform all duties in a manner which demonstrates the ability to work in a collaborative, self-managed, and self- directed work-team environment
• This position will be asked to be present at the clinic for training and meetings, but otherwise most work will be done remotely/hybrid. 

• Associates Degree in Accounting, Medical Billing, or related area
• Experience with EPIC
• Experience with AxiUm
• Experience with dental and medical insurance benefits and authorizations
• Experience with medical billing
• Proficiency with axiUm preferred
• English/Spanish language proficiency

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