2025-06-12
Customers Bank
Other
/yr
employee
contract
Malvern
Pennsylvania
19355
United States
Malvern, PA | Malvern, PA | 2 Locations
Full time | Full time | Full time
REQ-2025-636
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Must be legally eligible to work in the United States without sponsorship, current or future
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.
On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.
What you’ll do:
Committee Management
Support the scheduling and logistics of committee and Board meetings, including venue arrangements and virtual meeting setup.
Assist in coordinating agendas, preparing materials, and ensuring timely delivery of reports, presentations, and documents in compliance with organizational and regulatory requirements.
Provide support during meetings, including taking minutes, tracking votes, resolving technical issues, and assisting with parliamentary procedures.
Help track and follow up on action items from meetings to ensure timely completion.
Maintain accurate records of meeting attendance, decisions, and resolutions for compliance and reference purposes.
Act as a point of contact for committee members, facilitating communication and information sharing with internal teams.
Contribute to drafting and reviewing meeting charters, policies, and guidelines to align with organizational goals.
Policy Governance
Assist in developing and maintaining a governance framework with clear standards, roles, and responsibilities.
Help manage a centralized policy inventory to ensure consistency and accessibility.
Support the standardization of policy drafting, review, approval, and renewal processes.
Assist in monitoring compliance, conducting audits, and managing policy exceptions.
Contribute to delivering training and communications to promote policy awareness and adherence.
Collaborate with stakeholders to support the effective implementation of governance processes and alignment with risk management goals.
Assist in tracking and reporting on governance effectiveness.
Enterprise Risk Management Program
Support the execution of the Enterprise Risk framework and strategy throughout the organization.
Develop, review, enhance and implement related Enterprise Risk policies, procedures, monitoring activities and controls.
Drive improvements to key processes, controls and data analytics integrations.
Maintain awareness of the current regulatory/industry trends impacting risk management principles, policies and procedures.
What do you need?
Preferred 1-3 years of enterprise risk management, financial risk management, operational risk management and/or internal audit.
1-3 years of experience in committee management or another related field
Bachelor’s degree or equivalent experience required.
Outstanding oral and written communication skills
Ability to work independently and to multi-task.
Exceptional problem solving, critical thinking skills, and a strong attention to detail.
Ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.
Familiarity and interest in emerging technologies, digital assets, etc.
Ability to take complex concepts and communicate them in a clear/concise manner.
Strong analytical skills, ability to see the “big picture” and linkages between risk programs and data.
Technology Skills:
Proficiency in Microsoft Office – Word, Excel, PowerPoint, Outlook, Teams
Advanced Excel, VBA, and Python is a plus.
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.
Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.
Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”
Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.
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