2025-06-13 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Macao City
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
Working Location: Macau
Reporting to Senior Vice President & Managing Director, Hong Kong & Macau, you will oversee and manage the Macau express delivery business and operations to achieve short-term and long-term financial and operating objectives in line with DHL strategy.
Responsibilities:
ManageOperations, Sales, Customer Service and Administration teams on a company level to ensure effective operations of the organization
Formulate and implement strategies for short-term and long-term business goals
Manage and take responsibility for the company-level financial budgets, profit & loss, cost and revenue management
Ensure full legal and regulatory compliance of company policies and procedures
Monitor organization performance to ensure high productivity and market-leading service to customers
Liaise with regional and Hong Kong teams as well as external parties for efficient and quality shipment processes and transit time performance
Explore and exploit business growth opportunities and extend market share
Represent the company externally, build external network in the industry and ensure excellent company branding in the market
Shape directions and navigate teams to achieve targets on revenue and profitability,transit time, data quality and customer service performance
Make challenging business decisions and ensure proper actions are in place
Plan and manage allocation of manpower and resources based on business needs to ensure long-term organization success
Review performance statistical reports, initiate and drive changes in organization to ensue high performance and continuous improvement
YOUR PROFILE
Requirements:
Degree holder in Business, Logistics or related disciplines
Minimum 10 years’ related experience with sound knowledge in Logistics or Express Delivery industry, with at least 5 years’ proven experience in managing sizable teams
Strong business acumen with good financial sense of costs and ROI
Customer-oriented with strong negotiation and influencing skills
Excellent interpersonal skills,with strong professional network and competency in developing professional relationships with both external parties and internal departments within the Group
Strong leadership competency in driving organization performance, together with proven records of strongemployee engagement results
Excellent presentation, analytical and decision making skills
Good command of spoken and written English and Chinese (Cantonese and Mandarin)
Proficient PC skills
Travelling to Hong Kong is required
Macau local compensation package will be offered
OUR OFFER
Strong career support in an international environment
Great culture and colleagues
Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
