Patient Account Representative - Military veterans preferred

Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


Patient Account Representative

US--Remote

Job ID: 2025-34745
Type: Regular Full-Time
# of Openings: 1
Category: Administrative/Office Support
Remote

Overview

• Process transactions on insurance accounts; ensure account is set up correctly, problem resolution, appeals and audit transaction activity.

• Communicate professionally with OHSU staff and third-party customers including departments and insurance companies to ensure timely and accurate processing of account transactions.

• Review (Add department specific info here) and third-party claims (i.e. MVA settlements, workers compensation claims) 

• Performing and documenting quality assurance reviews on transactions in department 

• Prioritize assigned accounts to maximize aged AR resolution

• Trending provider activity and the denials that may arise 

• Researching and forwarding documentation for Revenue Cycle Business Analyst to present to department, including updating files with current regulations, policies, and procedures

• other duties as assigned

• Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office;  OR

• Four years of general collection, billing or customer service experience; OR

• Equivalent combination of education and experience. 

• Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire. 

Job Related Knowledge, Skills and Abilities (Competencies):

• Must be able to work with a diverse team and customer base
• Accurate data entry skills, ability to work with deadlines while remaining calm, flexible, and organized 
• Excellent communication, both written and verbal and listening skills
• Able to use reason and logic to independently solve problems and to multi-task as needed
• Proficiency with standard office equipment and software such as such as Microsoft Office, knowledge of Healthcare Information Systems

• High school diploma or equivalent OR Related experience as defined below.

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