Title: Mortgage Loan Originator
Reports to: Chief Sales Officer
Supervises: None
Status: Non-Exempt
Objective
The Mortgage Loan Originator is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities related to mortgage lending that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing.
Duties and Responsibilities
- Develops new and existing mortgage and home equity business
- Actively promotes the Credit Union’s full line of products and financial services in person, over the phone and electronically
- Prepares all loan papers to submit for approval to loan underwriters or mortgage processing vendor
- Ensures that all loan procedures are followed and are within the policy guidelines
- Maintains awareness in the field of credit granting regarding government agencies, regulation, data processing requirements and future development; keeps up to date on changes in the mortgage loan industry and legislation that would affect mortgage lending
- Works to maximize Member satisfaction by providing optimum service and handles difficult Member problems
- Possesses a working knowledge of FNMA standards
- Registers with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintains and renews the registration in addition to completing related compliance training as directed by KEMBA
- Keeps abreast of changes to mortgage loans from mortgage processing vendors, acts as liaison between Members and mortgage processing vendor
- Works with other mortgage lending institutions and title companies on behalf of Members
- Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
- On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
- Must be able to relate to other people beyond giving and receiving instructions:
- Can get along with coworkers or peers without exhibiting behavioral extremes
- Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
- Respond appropriately to criticism from a supervisor
- Performs other duties as required by management
Required Qualifications
- Minimum of one year or more experience in mortgage lending
- College degree or combination of equivalent education and experience
- Knowledge of lending products/regulations
- Demonstrated sound lending judgment
- Ability to work in a fast-paced environment
- Ability to manage multiple tasks
- Strong organizational skills and attention to detail
- Must value a high degree of accuracy
- Professional demeanor
- Effective communication skills
- Basic PC skills (Windows)
- Basic math skills
- Assertive problem-solving skills
- Ability to work well independently or as part of a team
Physical Demands
The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.
The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
Equal employment opportunity, including veterans and individuals with disabilities.
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