Your IT Future, Delivered.

Application Support Specialist

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our location have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our team is continuously expanding. No matter your level of Application Support proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #Java #Windows/Linux #.Net

Grow together.

The IT Application Support Specialist is responsible for providing technical assistance, troubleshooting, and maintenance for business applications. This role ensures the smooth operation of software application by diagnosing and resolving issues, collaborating with development teams, and supporting end users.

Requirements:

• Experience with application support, troubleshooting, and issue resolution.
• Experience with supporting applications developed on Java or .Net
• Knowledge of databases (SQL), operating systems (Windows/Linux), and networking basics.
• Be able to Support applications running on Openshift/Azure technologies.
• Familiarity with ITIL processes and ticketing systems.
• Strong analytical and communication skills.

Ready to embark on the journey? Here’s what we are looking for:

• Provide Level 2 support for business applications.
• Should be able to work on night shifts independently.
• Diagnose and resolve application-related issues, escalating complex cases as needed.
• Collaborate with IT teams and vendors for system updates, patches, and enhancements.
• Assist with user onboarding, training, and documentation.
• Monitor application performance and ensure uptime and reliability.
• Manage service requests through GSN.
• Support data integrity, security, and compliance standards.
  
  

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.