Remote Type: Remote (USA)
Portland, OR
Time Type: Full time
Requisition ID: REQ005747


Description:

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

In this role, you will focus on being the value stream owner for key components of the Individual Disability Insurance (IDI) business by driving delivery of value for and to customers to influence evolution of service delivery and market capabilities.

• Apply in-depth knowledge of team functions to support growth and continuous improvement, creating and maintaining a work environment where employees can thrive.

• Understand the main business drivers of current and potential customers and influence the design of future solutions to deliver a best-in-class service experience.

• Ensure strong, collaborative relationships with all business functions (i.e. underwriting and sales) to deliver a high-quality onboarding and ongoing service experience with The Standard.

• Build and lead an industry best service organization centered around continuous improvement, leveraging problems and problem solving to improve the customer experience and increase productivity.

• Drive prioritization of value stream level work and strategic initiatives.

• Leverage understanding of the main business drivers of current and potential customers to influence the design of future solutions. Create and support projects and programs that improve the Insurance Services Group (ISG) reputation for providing an excellent customer experience.

Skills and Background You’ll Need

• Bachelor’s degree is required.

• 7 years of progressively responsible experience in Individual Disability Insurance is required.

• 3 years of experience leading leaders within Individual Disability Insurance is required.

• Proficiency in Lean principles and Lean Management System, change management theories and techniques.

• Proven expert in establishing strong relationships with leadership and fostering collaboration throughout the organization

Key Behaviors of a Successful Candidate

• Provide support to leaders and teams, understand how teams are performing via “go and see” and coaching them to become expert problem solvers in a continuous improvement environment.

• Ability to develop and maintain tools and service delivery models to support new products and capabilities across all lines of business.

• Ability to foster an engaging work environment with intrinsic and extrinsic rewards, holding self and employees accountable with company values in mind.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

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