DHL Global Forwarding Korea Ltd. is a subsidiary of DHL Group, providing top-notch freight forwarding services and value-added services both domestically and internationally through a global logistics network. By offering fast and accurate services as well as comprehensive logistics solutions, we have built a reputation as a trusted partner in international trade.
We are proud to have been certified as a "Great Place to Work" for 2 years in 2023/24 and continue to strive toward realizing our group's values of "Respect and Results."
We are currently looking for individuals eager to grow as logistics professionals, and we encourage all interested candidates to apply.
• Implement field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
• Deliver sales objectives and revenue growth for a defined geographic region, product line or market segment
• Secure new business and build on existing core business through repeat orders
• Answer inquiries, resolve problems, promote and sell products/ services
• Identify and contact prospective customers and build relationships to generate future sales and repeat business
• Check and understand type and size of customer requirements, and suggest products/ service/ alternative products/ services
• Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers
• Follow up and pursue prospects, conduct discussions on terms of sale and close business by connecting a customer need with a OHL solution and highlighting the value it may create for the customer
• Introduce products and promotions to customers and deploy marketing campaigns as appropriate
• Build rapport and trust with customers by being informed about their business and market
• Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention
• Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
• Identify problems that may not be clear in own area of authority and modify work methods accordingly
• Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory
• Provide support on issues and problems from less experienced/ new team
members, provide direction and guidance as needed
• Convince other subject matter experts to accept new concepts, practices, and approaches
• May cooperate with and coordinate 3rd parties e.g. external service providers
• Build strong, trusting cross-functional relationships with OHL managers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees
• Individual contributor who may manage two or fewer employees
• May direct the work of other lower level professionals or manage processes and programs
• Coach, review and delegate work to lower level professionals
• Provide allocation and reservations of freight on planned line haul
• Ascertain domestic and/ or international freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines
• Respond to queries, gather information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
• Assist in responding to pricing enquiries in an efficient and competitive manner
• Prepare and submit relevant documents for shipping tenders
• Collate, record information and handle day-to-day shipment documentation for freight forwarding
• Track account performances and provide monthly reports to team members
• Execute tasks and activities while ensuring effective resource management and optimizing productivity for the day-to-day operations
• Identify and resolve recurring issues, and suggest modifications to OFR Ops/CS work methods focusing on increasing effectiveness and efficiency
• May provide functional guidance, advice or training to less experienced positions In area of OFR product:
• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents
• May influence others within the job area through explanation of facts, policies and practices
• Support and interact primarily with colleagues of own function
• Build relationships and understand customer and key stakeholders interests and concerns
• Address task-related issues appropriately to maintain work relationships
Bachelor’s Degree or equivalent experience/qualification
more than 6 years
