BRG is an Equal Employment Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Position Title: IT Specialist
Location: New York, NY
Position Type: Full time
Requisition ID: JR100129
Description:
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Position Summary:
The IT Specialist plays a crucial role in providing IT support across a global Microsoft cloud and on-premises environment. This role involves supporting Windows and Mac computers, as well as Bring Your Own Device (BYOD) mobile devices, ensuring seamless technology experiences for BRG users worldwide. The ideal candidate will demonstrate strong problem-solving skills, excellent customer service, and the ability to operate in a fast-paced, enterprise-level environment. This position will report to the IT Service Management Supervisor.
Key Responsibilities:
1. IT Support & Service Management:
- Provide Tier 1 and Tier 2 IT support for BRG employees, contractors, and external partners.
- Troubleshoot and resolve hardware and software issues on Windows 10/11 and macOS systems.
- Support mobile devices, including BYOD smartphones, tablets, and corporate-issued laptops.
- Maintain and optimize Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
- Assist with onboarding and offboarding activities, including new hire setups, laptop replacements, and data transfers.
- Manage ITSM ticketing system (ServiceNow) to track incidents, requests, and resolutions efficiently.
2. Microsoft Cloud & On-Premises Infrastructure Support:
- Manage Microsoft Entra ID (Azure AD) user accounts, security groups, and access permissions.
- Assist with Windows Autopilot and Intune MDM for device provisioning and management.
- Monitor cloud-based and on-premises IT services, ensuring optimal performance and reliability.
- Support Microsoft Defender for Endpoint, ensuring compliance with security standards.
- Provide assistance with Group Policy (GPO) management, ensuring device security and standardization.
3. Networking & Security Compliance:
- Assist with network troubleshooting, including DNS, DHCP, VPN, and firewall connectivity.
- Ensure compliance with IT security policies, including MFA enforcement and BYOD security protocols.
- Assist with certificate management for internal and external applications.
4. Device Management & Asset Tracking:
- Track, maintain, and update IT asset records within ServiceNow ITSM.
- Administer and troubleshoot cloud-based printing solutions and endpoint configurations.
- Ensure firm-wide compliance with hardware, software, and mobile device policies.
5. End-User Training & Knowledge Sharing:
- Create and maintain knowledge base articles to support end-users and internal IT teams.
- Provide training and guidance on Microsoft 365 tools, BYOD best practices, and security policies.
- Work with global IT teams to ensure standardized IT processes across all BRG locations.
Qualifications & Skills:
Required:
- 2-3 years of IT experience in an enterprise Microsoft cloud and on-premises environment.
- Strong experience supporting Windows 10/11 and macOS operating systems.
- Familiarity with BYOD support, including iOS, Android, and MDM solutions (Intune preferred).
- Experience working with Active Directory / Azure AD, Microsoft 365, and security tools.
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent troubleshooting and customer service skills.
Preferred:
- ITIL v3 or ITIL 4 Foundation certification.
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate.
- Experience with ServiceNow or other ITSM platforms.
Work Environment & Expectations:
- On-site presence required at NYC office during business hours.
- Up to 25% travel for short-term IT support and infrastructure projects.
- IT personnel support global BRG locations, including remote employees and independent contractors.
- On-call and off-hours duties as required.
- Core support hours are between 8:00 AM – 7:00 PM local time, based on shift availability.
This job description outlines key responsibilities and qualifications but is subject to change based on business needs. This description indicates the general level and nature of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Candidates must be able to submit verification of his/her legal right to work in the U.S., without company sponsorship.
Salary Range: $65,000-$95,000
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About BRG
BRG combines world-leading academic credentials with world-tested business expertise purpose-built for agility and connectivity, which sets us apart—and gets you ahead.
At BRG, our top-tier professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of proven real-world experience to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges for organizations across the globe.
Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking from diverse perspectives that, when paired with our global reach and resources, make us uniquely capable to address our clients’ challenges. We get results because we know how to apply our thinking to your world.
At BRG, we don’t just show you what’s possible. We’re built to help you make it happen.
BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal employment opportunity, including veterans and individuals with disabilities.
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