IT Specialist - Military veterans preferred

BRG is an Equal Employment Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.


Position Title: IT Specialist

Location: Emeryville, CA

Position Type: Full time

Requisition ID: JR100158

Description:

We do Consulting Differently

• Onsite. Maintain a presence in the office during regular business hours 5 days a week.
• Respond to tier 1 and 2 customer requests for assistance related to all deployed hardware and software.
• Deploy, maintain, and troubleshoot laptops and desktops, both remotely (U.S., UK/EU, APAC and South America) and onsite.
• Manage Entra ID (formerly Active Directory), including creating and modifying user settings.
• Effectively use ServiceNow ticketing system for incident management, customer interaction and follow-up.
• Help customers with questions and issues regarding usage of industry standard commercial off the shelf (COTS) software applications. (The Microsoft Office Suite, Adobe, Windows 10 Operating System, Windows Autopilot, Intune, etc.)
• Maintain, deploy, and provide technical advice on telecommunications systems. This includes distributing, troubleshooting, and reclaiming BRG telephone numbers.
• Work as part of a team, sharing duties and knowledge with other IT team members including tier 1 and tier 3.
• Work with multiple platforms of technology and drive portions of those technologies.
• Coordinate project actions with IT Service Management Supervisor and IT staff members, vendors and technical representatives, internal and external clients.
• Provide offsite executive assistance for VIP via Executive Assistant.
• Work closely with Workplace Services, Office Coordinator to provide special office activity support.
• Troubleshoot mobile equipment, including tablets and smartphones.
• Additional tasks may be required as directed by the IT Service Management Supervisor.

• Minimum 5 years of IT experience, working in a similar capacity.
• VIP customer satisfaction focus. Great customer service and interpersonal skills. Excellent and effective communication skills, including speaking, writing and active listening. Must have a positive, professional attitude.
• IT Service Management ticketing experience (ServiceNow, BMC Remedy, Ivanti, Jira, etc.)
• This position requires keen attention to detail. Excellent problem-solving and critical thinking skills. Efficient troubleshooting abilities. Ability to solve complex problems by gathering facts and applying detailed trouble-shooting techniques.
• Good organization, time management and prioritization. Ability to multitask and prioritize workload along with project assignments.
• Strong knowledge of technology, hardware, and software in a professional services environment (e.g., extensive knowledge of Windows 11 operating system, desktop and network security issues and software functionality and deployment, including and Microsoft Office 365.
• General working knowledge of basic networking (TCP/IP, DNS, Routing, Sub-netting).
• General working knowledge of anti-virus, backup, and remote access technologies.
• The position will be based in Emeryville, CA but IT personnel are required to support customers in all BRG locations globally, including personnel and independent contractors working remotely.
• This position will be responsible for going into the office Monday through Friday, under normal business hours.
• Core Support hours for all BRG offices are from 8:00am-7:00pm local time. This shift will be between those hours.
• On-call and overtime will be required with this position.
• IT personnel may be required to travel for short periods of time. Trips will sometimes extend to 3-5 working days and could on rare occasions extend beyond 5 business days. All travel expenses will be reimbursed.
• This description indicates the general level and nature of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

• ITILv3 or ITIL 4 Foundation certification
• CompTIA A+ certificationCandidates must be able to submit verification of his/her legal right to work in the U.S., without company sponsorship.

About BRG

BRG combines world-leading academic credentials with world-tested business expertise purpose-built for agility and connectivity, which sets us apart—and gets you ahead.

At BRG, our top-tier professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of proven real-world experience to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges for organizations across the globe.

Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking from diverse perspectives that, when paired with our global reach and resources, make us uniquely capable to address our clients’ challenges. We get results because we know how to apply our thinking to your world.

At BRG, we don’t just show you what’s possible. We’re built to help you make it happen.

BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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