Account Management Manager - Military veterans preferred

Account Management Manager

Job Summary:

The Account Management Manager is responsible for leading the Account Management team, providing strategic direction, and supporting Account Managers in building and maintaining strong client relationships. This role involves developing and implementing strategies to optimize account growth, client satisfaction, and internal workflows. The Account Management Manager serves as a key liaison between the client, internal departments, and leadership, ensuring excellence in service delivery and alignment with company goals.

The ideal candidate will possess strong leadership capabilities, a proactive approach to problem-solving, and a passion for client service and team development.

Duties/Responsibilities:

•    Lead and oversee the Account Management team, ensuring alignment with company objectives and client expectations.

•    Develop and implement strategic plans to grow client accounts and improve service delivery.

•    Support Account Managers with high-level client interactions, strategy development, and conflict resolution.

•    Monitor account performance metrics and provide regular reports to the COO.

•    Collaborate with leadership to align account strategies with company goals and drive innovation in service delivery.

•    Provide coaching, feedback, and mentorship to Account Managers to enhance performance and support professional development.

•    Create scalable processes and best practices for client engagement, onboarding, and relationship management.

•    Coordinate team efforts to meet project milestones and service delivery timelines.

•    Drive continuous improvement in account management operations, ensuring consistent and high-quality execution.

•    Identify opportunities for cross-functional collaboration to enhance client satisfaction and service delivery.

•    Conduct performance evaluations and assist in hiring and training new team members.

•    Represent Account Management in internal strategy meetings and contribute to organizational planning efforts.

•    Perform other duties as assigned.

Competencies/Skills/Abilities:

•    Strong leadership and team-building skills.

•    Strategic thinking and the ability to develop long-term plans for client growth and team development.

•    Excellent communication and relationship management skills.

•    Ability to manage multiple priorities and thrive in a fast-paced environment.

•    Experience with CRM systems and performance tracking tools.

•    Strong analytical and decision-making abilities.

•    Commitment to continuous improvement and professional development.

Education and Experience:

•    Bachelor’s degree in Business Administration, Marketing, or a related field required; MBA preferred.

•    Minimum 5 years of experience in Account Management or Client Services, including 2+ years in a supervisory or strategic leadership role.

•    Proven success in developing and executing account strategies and leading teams.

Native American Preference: Preference in filling vacancies is given to qualified Native American candidates in accordance with federal law (Title 25, USC Section 472). Form BIA-4432 should be submitted with the application. For more information about Native American Preference in employment please click here.

Equal Opportunity Employer: Tribal Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We value the skills, experience, and dedication that veterans bring to the workplace and qualified veterans are encouraged to apply. Tribal Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know during the application process.