BILLING ANALYST - Military veterans preferred

Carter Machinery


Location: Salem, VA 24153, USA
Category: Service Operations
Posted Date: June 17, 2025
Requisition_Number: BILLI005427
Schedule: Full Time

EOE Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Billing Analyst. The Billing Analyst is responsible for preparing, reviewing and maintaining work orders to ensure consistent and accurate invoicing to internal and external customers and warranty recovery; assist service offices in maintaining current status updates on all work orders within a designated area of responsibility. Seeking candidates with previous experience in an administrative or clerical role. Experience with DBS/CAT systems, preferred. Parts and heavy equipment knowledge, preferred. College degree, a plus.

Requirements for the Billing Analyst position include:

• Mechanical aptitude.
• Excellent verbal and written communication skills.
• Must be able to work in a fast-paced and high volume environment.
• Must have excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Must be able to interact professionally with customers and all levels of personnel within the organization.
• Excellent time management skills with a proven ability to meet deadlines.

• Must be able to interpret data and make quick decisions. Strong analytical skills.

• Proficient with Microsoft Office Suite or related software.
• Must be able to work additional hours as needed to meet customer demands.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Billing Analyst job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 10 pounds in weight. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.

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