Positio Title: Program Assistant (CS25-270)
Location: Edwardsville, IL
Division: Enrollment Mgmt
Apply Before: 00837
Department: Stu Financial Aid
FLSA: Non-Exempt
Description: Description
Overview:
Do you have the people skills of a customer service superstar, the heart of a student advocate, and the ability to make even the FAFSA seem friendly? Then SIUE wants YOU to be our next Program Assistant (CS25-270) in Student Financial Aid! We have three openings!
We're looking for someone who can field phone calls like a champ, smooth out stressful situations, and connect students and families to the resources they need to succeed.
What You Will Do:
- Telecommunications Titan: You're the first voice many students and parents hear-so you'll listen, empathize, and guide them with confidence and care.
- Need Identifier Extraordinaire: Not every caller knows what they need-but you'll figure it out and connect them with the right people or tools. You're basically a human compass.
- Master of Calm: De-escalate concerns with professionalism, patience, and a positive attitude. (Bonus points if you can make someone smile while talking about tuition.)
- Appeals Advisor: Offer clear, compassionate guidance on financial aid appeals-because sometimes, students just need someone in their corner.
- Student Success Sleuth: Use your judgment to refer students to support services that can help keep them on track and enrolled.
- Feedback Facilitator: Help us get better every day. Share insights with the Assistant Director to shape our client satisfaction efforts and student service strategy.
- Climate Checker: Keep a pulse on student feedback and campus vibes so we can communicate more clearly, support more effectively, and keep students informed and empowered.
Why SIUE?At SIUE, we're here for students from day one to graduation-and beyond. As a Program Assistant, you'll be the friendly face (or voice) behind the scenes helping students stay informed, feel supported, and keep moving forward.
Sound like your kind of gig?Apply now and become part of a team that's making financial aid feel a little more human-and a whole lot more helpful.
Minimum Acceptable Qualifications-Bachelor's degree
Preferred Qualifications:-1+ years of experience in a customer support environment, demonstrating strong outreach and conflict-resolution skills
-Proficiency in ERP Software: Particularly Ellucian Banner to manage academic processes efficiently
Excellent Communication Skills: Strong verbal and written communication skills with a professional demeanor and the ability to clearly convey information and resolve issues. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to communicate information and ideas in speaking so others will understand. Ability to listen to and understand information and ideas presented through spoken words and sentences. Skill in oral and written communication. Ability to work effectively with staff, the public, and outside constituency groups. Ability to utilize various computer software packages. Ability to work independently and exercise judgment in order to be able to analyze and investigate a variety of questions or problems.
Supplemental Information Civil Service Information: Civil Service Application - FAQs Application Instructions: How to Apply - Step by Step Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.
Illinois residency requires proof of a valid Illinois Driver's License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.
Classification: State Universities Civil Service System Classification Number: 5001 - SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at: https://www.sucss.illinois.gov/pages/classspec/default.aspx .
Veterans: Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to the Guide for Veteran Document Verification.
Pre-Employment Screening: External candidates receiving a job offer must undergo pre-employment screening, including a criminal background check. For safety sensitive positions, a drug screen will also be required.
Work Authorization Information: This position does not offer work authorization sponsorship. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status. F-1 and J-1 visa holders must be enrolled full-time and can only apply for temporary part-time roles working 20 hours or less per week during spring and fall semesters, such as student worker positions, assistantships, and civil service extra help roles. SIUE is a state university, and it's important to highlight that benefits from state-sponsored plans may not be accessible to individuals on F1 or J1 visas.
Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at: careerinfo@siue.edu
EEO Statement Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees, applicants for employment and students on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, or veteran's status.
We value your interest and look forward to reviewing your application. For questions or more information, please email careerinfo@siue.edu .
Benefits: SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at the percentage of appointment) including:
- Medical, dental, and vision insurance;
- University tuition waivers (full-time employees receive 100% waiver of tuition)
- Life insurance;
- SURS retirement plan;
- Supplemental retirement savings plans;
- Paid vacation and sick leave accrual;
- Generous holiday schedule/paid holidays;
- WorkLife programs;
- Employee Assistance Program (mental health and wellness);
- Employee discounts (local and national retailers);
- Flexible Spending Account Program;
For more about our benefits and employee services, visit: https://www.siue.edu/human-resources/benefits
Opening Date: 06/17/2025
Closing Date: 6/26/2025 11:59 PM Central
Address: 1040 Rendleman Hall
Edwardsville, Illinois, 62026
Website: https://www.siue.edu/
Equal employment opportunity, including veterans and individuals with disabilities.
PI273604153
