Executive, Order Management Solutions - Military veterans preferred

About the Job

DHL Order Management Solutions is your one-stop partner for supply chain excellence. From Order Placement to Final Delivery, we provide seamless and proactive management of our customer’s supply chain and comprehensive visibility, featuring timely and accurate information, to enable better business decisions. We are continually focused on designing solutions that provide cutting-edge technology at our customer’s fingertips: anytime, everywhere and for anyone to follow & share - empowering our customer’s business to succeed. This role is well-suited for those with a passion for international supply chain/Purchase Order Management, and a dedication to excellence in service delivery, ensuring data integrity and accessibility for all stakeholders.

Job Purpose

Ensure efficient service delivery by maintaining accuracy, timeliness, and compliance with all data entry and logistics documentation within the supply chain, according to customer requirements. This role involves verifying data inputs, coordinating the issuance and delivery of shipment-related documents, addressing documentation discrepancies, and upholding all relevant guidelines and policies.

Major Job Responsibilities

• Ensure all data input in the system is aligned with the data received from the Customers, Carriers and Container Freight Station (CFS).
• Ensure all shipment-related data is updated and documents are issued, and delivered promptly/as per the requirements of SOP/customer SOP.
• Collect the complete set of all necessary original documents from vendors/carriers before releasing the Forwarders’ Cargo Receipt(FCR)/Bill of Lading (BL) as per guidelines/SOP.
• Handle complaints and inquiries from consignees/vendors regarding documentation.
• Coordinate with the Customer Service (CS) team/KAM to ensure accurate data entry, billing, and other necessary documentation.
• Take ownership and assist team members in resolving data and documentation related issues and respond to them promptly.
• Review the quality of data provided by the Container Freight Station (CFS) to match with the customer uploaded data into the system and find solutions for any problems.
• Ensure timely and accurate documentation in coordination with carriers & as per SOP requirement.

Qualifications

• Bachelor's degree from any reputable university 
• Preferred: 1 year of work experience in the logistics industry
• Proficiency in MS Office applications
• Strong interpersonal and communication skills
• Proactive, reliable, and collaborative team player 
• Demonstrates high integrity and a strong work ethic.

Interested in shaping the future of global logistics? Please apply by 02 July 2025.

Join our team and kickstart your career with us. Explore opportunities at careers.dhl.com and be part of our exceptional team, DGF Bangladesh – a Great Place to Work and a Top Employer.