#LI-eAU
“Business Development Manager - NSW” will be responsible for generating company’s revenue and develop and implement sales strategy; monitor and analyse sales activities against goals. Also required to service and retain existing customers and target new business opportunities and developing eCommerce and Global Mail Solutions.
Accountabilities:
Customers
Manage and grow a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’.
Lead and manage customer presentations and proposals, quarterly reviews, ensuring there is a common understanding of service expectations and solutions
Present and sell company products and services to current and potential clients
Ensure a consultative selling takes place, becoming customers’ and prospects trusted advisor.
Continually develop knowledge of DHL eCommerce products/services and general commercial awareness in order to provide the best possible solutions to the customers.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Sales Team
Provide support to and work cooperatively with other members of the Sales Team to achieve target and objectives. Also ensure they have the tools to achieve individual revenue targets. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
Act as the customers’ DHL eCommerce resource point of contact, by liaising closely with the relevant departments within DHL to ensure all queries, problems or issues are dealt with appropriately.
Establish and implement short- and long-range goals and objectives with the team.
Take part in regular weekly sales meetings and 1on1’s, and monthly Town Halls
DHL Network
Work together very closely in order to assist in securing country, regional and/or global Contracts from targeted customers locally.
Country Office
Ensure that all customer issues relating to customer service, service recovery and credit control are properly coordinated and managed through the relevant functions.
Meet regularly with the management team to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.
Develop a working relationship with the relevant support departments to ensure they are kept up to date with all issues relating to customers. All non-sales activities or diversionary activities should be handled by Customer Service/Sales Support Executive.
Operations Team
Coordinate with Operations team to ensure quality services and customer satisfaction
All Relevant Departments
Inform and coordinate with other departments to ensure smooth operations flow and target achievements
Skills / Qualifications
Ability to manage and develop relationships and negotiate at all levels of management in a customer organization.
Computer software literacy (Microsoft Word, Excel and PowerPoint)
High calibre in sales
Highly Motivated
Excellent Drive and Resilience
Extended Network Knowledge
Presentation skills
Communication skills, spoken and written
Strong negotiation skills
Pro-active
5 years’ experience in Sales
Experience of major account handling (preferably)
Experience in Service Industry
