Telecommunications Engineer - Military veterans preferred

Position Summary

This is an onsite position in Atlanta, GA.

National Capitol Contracting (NCC) is seeking an energetic Telecommunications Engineer to join our dynamic team of professionals on a full-time basis. In this role, you will performing communications engineering activities, providing technical/operational support, and customer service for a Federal Agency's Regional office, and other sites within the Atlanta region. 

Key Areas of Responsibility 

• Install, troubleshoot, and support or assist with Audio Video Conference Rooms (Microsoft Teams Rooms)
• Provide technical assistance and training to users.
• Perform fault determination and place repair requests.
• Support video broadcast connectivity.
• Manage, troubleshoot and install VOIP/soft phones and process adds/moves/changes/cancellations
• Communicated with customers and answer customer e-mails.
• Research information regarding the technology used by the EPA.
• Process requests and tickets using ServiceNow
• Other duties as assigned

Minimum Requirements

• Ability to obtain and maintain a Public Trust clearance (must be able to pass a criminal background and credit check).
• Associate Degree or 5 years of equivalent Telecom industry experience.
• Prior experience with configuring and running live events including establishing sight lines, microphone deployments, presenter support, and gig worker assignments.
• Prior experience with technical installation of audiovisual systems, site preparation, and/or understanding of a design/build integrator organization.
• Experience in the administration of Avaya VoIP systems and traditional telecommunications services (Analog POTS Lines, T-1 circuits, Networking, VOIP, etc.)
• Solid working knowledge of basic TCP/IP Networking (IP Addressing, subnetting, switching, port configuration and routing).
• Ability to understand and communicate with the client regarding Broadcast and AV systems, equipment, or related technical issues.
• Experience with convergence of AV with telecom and IT.
• Experience supporting WebEX, MS Teams, and other video collaboration platforms.
• Experience with MS Office (Teams, Outlook, Work, Excel, Powerpoint).
• Excellent verbal and written skills with excellent customer service skills to provide high level service to a wide rang of technical and non-technical staff.
• Understands how to communicate difficult/sensitive information tactfully.
• Customer Service Oriented 
• Prompt, dependable, and able to work outside of core hours if required 
• Strong self-starter and can work independently 
• Communication within the team and other contractors, as well as 3rd party vendors
• Physical requirements, ability to lift 40 lbs, work with hands, walk through the building

Preferred Qualifications (Not Required)

• Certifications in:
  • Avaya VoIP systems, Crestron AV gear, Crestron Flex, Windows 10/11 maintenance and troubleshooting (OS updates, application installation, account management, etc.) as required to support Windows based Teams Room systems
• UC/Conferencing knowledge, experience, and training in MS Teams, ZoomGov, or other UC platforms.

Special Position Requirements

Schedule: Monday-Friday, 7:30am-4:30pm with flexibility to meet customer's needs.

Environment/Physical Demands: Standing for periods of time, walking throughout campus to each conference room/event space, Ability to lift 40 lbs, work with hands.

NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us at recruiting@nccsite.com. Please reference the position in your email.
 

NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.