Customer Insight Manager - Military veterans preferred

What makes us Qlik?

A Gartner Magic Quadrant Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

TheCustomer Insight Manager Role

As a Customer Insight Manager at Qlik, you'll turn complex product and usage data into powerful, actionable insights that drive how we engage and support our customers. Sitting within our Customer Experience team, this role helps shape the journey for every userfueling adoption, improving satisfaction, and influencing renewal success. You'll leverage Qlik's own analytics tools alongside web and usage data to build compelling visualizations and dashboards that empower our teams to make smarter, customer-centric decisions.

What makes this role interesting?

This isn't just number crunchingthis is storytelling with data that has a real-world impact. You'll:

• Shape how our customers adopt and experience our solutions through data-backed strategies.
• Work on high-visibility projects that feed directly into product and customer engagement improvements.
• Create tools and dashboards used by teams across the business to understand users and make informed decisions.
• Experiment with new ideas, test hypotheses, and uncover patterns that spark innovation in how we support and retain our customers.
• Join a team that thrives on curiosity, collaboration, and a shared commitment to continuous improvement.

You'll be empowered to influence key customer metrics like retention, satisfaction, and product adoptionwhile expanding your own skills in a fast-moving SaaS environment.

Here's how you'll be making an impact:

• Deliver strategic insights into customer behavior, helping shape decisions across customer experience, product, and success teams.
• Build and maintain predictive dashboards that reveal where customers are thrivingand where they need more support.
• Translate adoption science and behavioral analytics into meaningful guidance that improves customer engagement.
• Lead experiments that measure the effectiveness of different strategies, enabling data-driven decisions at scale.
• Play a key role in evolving our understanding of the customer journey, driving stronger alignment across functions.

By combining technical skills with strategic thinking, you'll help transform how Qlik listens to and learns from its users.

We're looking for a teammate with:

• A strong background in data analytics (ideally 5+ years), preferably within a SaaS or technology environment.
• A master's degree in a related field such as data science, analytics, or behavioral science.
• Experience analyzing product adoption, user behavior, or customer engagement.
• Skills in SQL, Python, R, or similarplus visualization expertise with tools like Qlik, Tableau, or Power BI.
• A passion for uncovering stories in the data and presenting them clearly to both technical and non-technical audiences.
• Familiarity with data warehouse technologies like Snowflake.
• A curious, proactive mindsetsomeone who's always looking for ways to improve the customer journey.
• Excellent communication and collaboration skills, with the ability to influence across cross-functional teams.

The location for this role is:

Waltham MA, USA

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra change the world day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $90,000.00 USD – $130,000.00 USD per year. Final compensation offered by Qlik will be based on factors such as the candidate's location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor's website to review theEqual Employment Opportunity Posters, including the Know Your Rights andPay Transparency Nondiscrimination posters.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik's Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.