Account Manager - Military veterans preferred

Position Title: Account Manager

Requisition ID: R100535

Location: Remote California

Full/Part-Time: Full time

About Us:

Learfield is the leading media and technology company powering college athletics. Through its digital and physical platforms, Learfield owns and leverages a deep data set and relationships in the industry to drive revenue, growth, brand awareness, and fan engagement for brands, sports, and entertainment properties. With ties to over 1,200 collegiate institutions and over 12,000 local and national brand partners, Learfield’s presence in college sports and live events delivers influence and maximizes reach to target audiences. With data-based solutions for a 365-day, 24/7 fan experience, Learfield enables schools and brands to connect with fans through licensed merchandise, game ticketing, donor identification for athletic programs, exclusive custom content, innovative marketing initiatives, NIL solutions, and advanced digital platforms. Since 2008, it has served as title sponsor for the acclaimed Learfield Directors’ Cup, supporting athletic departments across all divisions.

Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.

Our Mission

Powering the connection of fans to the brands and experiences they love.

Our Core Values

Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun

Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the U.S. including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.
Account Managers are deeply knowledgeable about Paciolan products and services. They are Paciolan programming experts responsible for helping clients execute their goals in the ticketing system. Account Managers are expected to work closely with their clients and Client Partners to match clients with appropriate third-party integrations and help identify new opportunities to drive incremental revenue at each client site. They must be quick learners with a knack for problem solving. Account Managers are client-focused and results-driven and must be adaptive to changing environments. Account Managers approach each day with client objectives shaping their process.

JOB RESPONSIBILITIES:

• Build, manage and maintain events in the Paciolan Platform
• Consult with clients on best practices
• Communicate custom eCommerce requests with developer team
• Provide exceptional client services, working closely with clients to identify opportunities to drive incremental revenue
• Assist with planning, implementing, training, and managing new / existing client services and 3rd party integrations
• Serve in the after-hours/weekend on-call rotation for clients/co-workers
• Travel to client sites as needed
• Assist in the development of operating policies and procedures
• Perform various additional duties as needed

KNOWLEDGE, SKILLS AND ABILITIES:

• Thorough knowledge of Paciolan software products
• Familiarity with Salesforce a strong plus
• Excellent verbal and written communication skills
• Exceptional client relationship skills, including the ability to hold clients accountable and keep projects moving forward
• Strong organizational skills, with a focus on accuracy and attention to detail
• Go-getter attitude with strong self-motivation & problem-solving skills
• Willingness and ability to travel to offsite client locations, as needed. Occasional extended travel may be required
• Collaborative and dynamic team member
• Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives and agencies

LICENSES OR CERTIFICATES REQUIRED:

• Bachelor’s Degree preferred in business, communications, marketing or closely related field. Substantial relevant equivalent work experience may be considered if degree is not in a related field.
• 3+ years of progressive ticket industry experience

Pay Transparency

The approximate base pay range for this position is $63,000.00 to $70,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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