2025-06-19
Zendesk
Other
/yr
employee
contract
San Francisco
California
94105
United States
Location: Remote, California, United States of America
Requisition ID: R31331
Position_Type: Full time
Zendesk is looking for a Senior Sales Operations Lead for our Global SMB segment where you will act as the cornerstone, ensuring the precision and efficacy of our sales processes and strategies across our core regions. This role transcends traditional operational duties—it's about enhancing, innovating, and leading our sales force to unparalleled success.
Your Mission
Serve as the primary business partner our VPs of Sales, becoming their right arm, left arm, and eyes and ears, enabling them to concentrate on driving revenue and bookings.
Forge a close partnership with the leadership, contributing your insights and executing on the sales strategy.
Champion operational excellence within the sales division, setting the pace for innovation and efficiency.
Act as the Subject Matter Expert (SME) for our sales technology stack, ensuring flawless data management and utilization.
Collaborate with the broader Go-To-Market (GTM) Ops team to establish and refine performance metrics, facilitating informed decision-making.
Redefine and optimize the territorial distribution ensuring comprehensive market coverage and increased sales efficiency.
Swiftly address and resolve operational challenges, suggesting improvements to systems and processes to fuel scalable growth.
Work in tandem with the Sales Enablement team to identify and rectify knowledge and skill gaps, ensuring ongoing development and training.
Analyze sales performance, managing pipeline and forecasting with a focus on accuracy and efficiency.
Conduct financial modeling to guide the prioritization and allocation of resources and investments in new market opportunities.
Document and disseminate operational best practices to elevate overall team performance.
Act as a representative for SMB sales nuances and priorities in global strategy discussions and Centers of Excellence.
Who We Are Looking For
A curious and passionate leader with at least 7+ years in a comparable role, ideally within a high-growth SaaS environment in either a similar role or sales leadership role.
An expert problem-solver, renowned for leveraging data to drive pivotal business decisions.
Proficient in the nuances of data analysis and financial modelling, familiar with SQL and extracting insights from SFDC.
Adaptable, entrepreneurial, and quick to act, thriving in dynamic, growth-focused settings.
A master multitasker, adept at managing multiple initiatives, from broad-scale projects to immediate operational demands.
A dedicated team advocate, fostering a collaborative environment while steering both individual and collective achievements.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.
We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com
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