Account Control Technology


Manager - Operations - Collections/ARM

US-TX-Houston

Job ID: 2025-2281
Type: Full-Time
# of Openings: 1
Category: Management
Houston, Texas

Overview

Work Location: This is a remote work from home position

Compensation: $60-70k annually / Exempt level 

Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.

The Manager, Operations acts as a direct liaison between the organization and its clients. Supervises and coordinates the workflow activities and operations of the program to meet the volume management target. Monitor, train and coach Supervisors to ensure that they meet and exceed individual and departmental performance objectives. Works to resolve problems and ensure that products are delivered timely and as expected. 

Why should you consider TSI (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

• Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls.  
• Performing Collector file reviews and develop/administer corrective action plans.  
• Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals.  
• Manage collector staffing ratios to meet collection file results.  
• Provide on-going training and mentoring Collectors.  
• Monitoring, evaluating and managing the collector file flow.  
• Provide semi-annual reviews and quarterly feedback to Team Leaders and Collectors.  
• Assist the Sr. Manager and Director of Operations with administrative duties and reporting.
• Conduct interviews. 
• Meet Quality Assurance Objectives
• Achieving and maintaining top quartile performance amongst competition
• Achieve assigned client/group MR 90% of the Year

• High School Diploma, GED or equivalent required
• Associates Degree or equivalent relevant work experience. Bachelor’s degree preferred.
• 2 years of previous collections experience required.
• 4 years of previous collections experience preferred.
• Two years successful track record as a Manager, preferably in a collections environment.
• Two years of collections experience preferred, with thorough knowledge of FDCPA and state collection laws. 
• The ideal candidate must possess excellent written and verbal communication skills.  
• Must possess strong negotiation, leadership and managerial skills.  
• Also requires a high degree of confidentiality.  
• Must possess excellent computer skills to include: knowledge of Microsoft Word and Excel.  
• Strong work ethic that exhibits high ethical and moral standards
• Collections systems knowledge a plus
• Must be able to communicate effectively, manage time effectively to ensure production standards are always maintained

Physical requirements:

Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols

Frequently required to sit, stand, walk, talk, hear, bend and reach

Ability to reach with hands and arms

Occasionally lift and/or move up to 30lbs

Work conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.

For Remote Positions:

The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection (no wifi, wifi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.

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