Operations Coordinator - Military veterans preferred

Starting Salary Range: $31 - $37/hour; depending on experience

Location: Lynnwood

Classification: Non-Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview:

Daily coordination of Service Technician work schedules and primary customer service contact.

Key Responsibilities:

1. Answer incoming calls, schedule appointments, provide updates, and address scheduling concerns/questions, while providing excellent customer service.
2. Make decisions regarding Service Technician assignment & prioritization of incoming service calls.
3. Monitor and respond to daily email, create work orders, create and enter Purchase Orders.
4. Maintain accurate records of service calls, work orders, and customer contact information in company database.
5. Coordinate daily operations, including scheduling, dispatching, and tracking of service technicians (HVAC/Plumbing) for installations, repairs, maintenance, project work, service calls (emergent and non-emergent), and overhead work orders/intercompany jobs.
6. Order and track preventive maintenance materials for site deliveries (CFS).
7. Order and coordinate delivery, as well as call offs, of lifts for site delivery/pick up; negotiate pricing, maintain good working relationships with suppliers/vendors.
8. Coordinate with other departments (Account Specialists, SPG, etc.) to assist with jobs/manpower, and to streamline processes and facilitate communication.
9. Regular attendance and promptness are considered a critical part of this employee's essential job functions.

Required Skills and Abilities:

1. Strong oral and written communication skills.
2. Strong organizational skills with the ability to prioritize tasks & manage multiple projects simultaneously.
3. Detail-oriented with a focus on accuracy and quality of work.
4. Excellent communication skills, both verbal & written, with the ability to interact effectively with customers, colleagues, and vendors.
5. Flexibility to adapt to changing priorities, tolerating interruptions, and willingness to take on additional responsibilities as needed.
6. Ability to focus and work independently with minimal supervision, as well as part of a team in a demanding environment.
7. Ability to solve practical problems in areas where limited standardization exists.
8. Knowledge of MS Office (Word, Excel, Outlook) or ability to learn systems quickly.
9. Knowledge of HVAC & Plumbing systems and terminology a plus, but not required.

Preferred Education and Experience:

• Minimum 2 years related experience and/or training/education.

Required Licensing and Other Certifications:

• Maintain a valid driver’s license and satisfactory driving record.

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.