Director, Programs - Military veterans preferred

Job Title:          Director, Programs

Department:    LocPlatform Help Desk

Revision Date: 6/18/2025

FLSA:                Exempt         

Location:          Annapolis, MD or Stoughton, MA or Topsfield, MA or Seattle, WA (Remote OK)           

Level:                M4

Rate of Pay:     $150,000 - $190,000 USD

Company Overview:

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.

Position Summary:

As a Director, Programs, you will use your background in project management, financial acumen, operations, delivery, and customer account management to lead a team that supports a global client portfolio. The Director is responsible for the on time, on budget of delivery of solutions, associated project management and ongoing customer account management of all products within Comtech’s Location Technology's portfolio. The role of this position is to organize, lead, and mentor team resources so that they complete installation, integration, and customer acceptance activities on schedule, quality, and budget. 

Responsibilities:

• Continuous improvement on CLT’s project management vision, strategy and roadmap.
• Align project execution with business goals and strategic priorities.
• Partner with Engineering and Finance to prioritize programs and initiatives across customers.
• Personally facilitate the communication to understand and resolve roadblocks. Manage customer expectations, escalations and relationships.
• Organize and lead project management team members so they create overall project work plans and manage large?scale technical deployment and infrastructure in a multi?site geographically diverse technical solution.
• Manage, develop, and motivate direct reports to achieve team performance and individual growth.
• Monitor progress of active projects to identify potential risks early and implement mitigation steps.
• Assist Sales & Product Management teams to understand, size, estimate, and layout viable schedules for new project opportunities.
• Manage complex issues surrounding customer provisioning and satisfaction.
• Available in-person to manage customer escalations, routine and emergency maintenance and incident management.
• Coordination of routine maintenance and upgrades throughout the lifecycle of the customer.
• Responsibility for the Service Level Agreement (SLA) management.

Requirements:

• A minimum of twelve (12) years’ Project Management, Customer service/management or Operational management experience required in the Telecommunication industry.
• Referenceable and proven ability to lead and motivate cross functional teams.
• Broad experience managing large technology implementation projects with a team across multiple lifecycles.
• Demonstrate excellent customer service skills, high level of negotiation abilities, financial acumen, and knowledge of project management techniques.
• Solid background in technical operations of production software systems.
• Must be self?motivated; take ownership and able to Identify issues and act towards resolution.
• Proficient in the management of multiple tasks, requiring assistance or deliverables from multiple internal teams.
• Strong customer relationship management skills required; proficiency in managing customer expectations and generation of buy?in and response to various cross?organizational issues.
• Excellent written and verbal communication skills. 

Qualifications:

• Bachelor's degree in information management, computer science, engineering or a related field.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.