Customer Service Representative (EP&C Inside Sales) - Military veterans preferred

Title: Customer Service Representative (EP&C Inside Sales)

Company: Summit Electric Supply

Industry: Wholesale

Department: Gulf Coast Texas Region

Type of Employment: Full-time

Experience Level: Associate

Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. With over 40 years of continuous growth in a $110 billion industry, you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution. 

The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.

What you will do:

• Thoroughly understand all product capabilities, features, and benefits as well as Summits market conditions, product warranties and services
• Develop new and existing customer relationships by providing Summit solutions and products to meet the customers needs
• Assist customers over the phone or via internet with orders, quotations, and product questions
• Negotiate profitable pricing with both customers and suppliers
• Proactively follow up on customer orders, challenges, and needs
• Resolve customer concerns and issues as efficiently and effectively as possible
• Assist counter and warehouse associates as needed

Your skills and knowledge:

• Excellent interpersonal and communication skills, both oral and written
• Time management ability to organize and manage multiple priorities and meet deadlines
• Flexibility ability to effectively adapt to change
• High school diploma or GED

Other things we like:

• Ability to perform duties with minimal supervision
• Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors Education Program (EPEC)
• 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment

Not sure yet if this is the right position for you? Contact a recruiter for more information about the position and how you can jump start your career in a dynamic, growing industry today!

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Equal employment opportunity, including veterans and individuals with disabilities.

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