2025-06-21
DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Bogotá
Colombia
Title: Specialist (Finance) OTC
Location: GSC BOG
Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs.
Key Responsibilities:
* Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.
* Request and/or confirm payment supports to clients as appropriate.
* Follow up on the correct application of payments received by clients.
* Keep customer contact information updated in the collection application.
* provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.
* Perform account reconciliations with clients as required.
* Timely management of balances in favor with clients or with internal areas.
* Strict compliance with the collection policy according to the escalations and established times.
* Management and compliance with KPI's and assigned budget.
* Develop a sustainable relationship with internal and external stakeholders.
* Annual update of the process support documentation.
* Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts.
* Maintain communication with internal/external/third parties to meet customer expectations.
* Provide proactive problem resolution and corrective actions to ensure service excellence.
Skills / Requirements:
* Students/Professionals in fields such as public accounting, finance, business administration, or financial management.
* A minimum of 1 years of experience managing accounts payable processes.
* Good level of MS Excel and other MS Office tools.
* Customer service and communication skills.
* English level B2.
* Teamwork and autonomy.
Relevant information:
* Type of Contract: Indefinite - Directly with DHL Colombia.
* Performance bonus up to 16% of salary ($387.171 max)
* Food Allowance: $95.564
