2025-06-21
Equipment Depot
Other
/yr
employee
contract
Louisville
Kentucky
40202
United States
Position Title: SERVICE CONTRACT ANALYST
Location: Louisville - Louisville, KY
Position Type: Full Time
Job Category: Other
Description:
Job Status: Full Time
Reports To: Regional Service Manager
Amount of Travel Required: 5-10%
Service Contract Analyst will be responsible for quoting profitable TM&R, time and material maintenance agreements, and PM rates for customers. Will also be responsible for working with partner dealers outside the Equipment Depot footprint, as needed, to support fleet customer maintenance programs. Service Contract Analysts will review and approve partner dealers’ service quotes, and will work with them to resolve disputed service items. This individual will also manage the region's installed base, PM program, including efficiency/profitability metrics and work with the Regional Service Manager to provide solutions and actionable items to increase performance in these areas.
Service Contract Analyst will review on-going TM&R contracts for target profitability levels. If contracts are not meeting targets, Service Contract Analyst will review service histories and other reports to identify the issues causing reduced profitability. Once root causes are identified, they will work with Equipment Depot’s Service Operations group or partner dealers outside of Equipment Depot to resolve issues, increasing contract profitability.
Service Contract Analyst will work with the Regional Service Manager and Fleet Services in establishing TM&R, and time and material requests for quote and contract review processes that will be used across the Equipment Depot footprint.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education: Minimum High school diploma or GED
Experience: 4+ years in service in the material handling industry, or comparable work experience. Technical background/training in the material handling industry is a must.
Computer Skills: Basic Microsoft office skills.
Other Requirements: Must be a team player.
Work environment varies from office to job site to industrial location
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
PI273753648
