Customer Success Manager (Digital, B2B) - Military veterans preferred

Your Role as a Customer Success Manager: 

As a Digital Customer Success Manager, you will play a pivotal role in driving customer adoption, satisfaction, and retention. You will work closely with high-growth, high-potential customers to ensure they maximize the value of our platform. Your focus will be on accelerating customer timelines, mitigating risks, and fostering long-term partnerships.

A Day in the Life of a Customer Success Manager: 

• Customer Onboarding: Guide new customers through an efficient onboarding process, ensuring they understand the core value of our solutions and have the tools to succeed.
• Adoption and Advocacy: Drive adoption of our products and services through proactive outreach and support, encouraging customers to utilize key platform features.
• Issue Resolution: Efficiently address customer inquiries and concerns, working with internal teams as needed to resolve issues.
• Renewal Management: Manage the renewal process for assigned accounts, ensuring timely and successful contract renewals.

Customer Feedback: Gather and share customer feedback with internal teams to contribute to improvements to our products, services, and overall customer experience.

What Youll Need: 

• Ideal candidates will have at least 1-2 years professional work experience (post undergraduate) in a business development/account management/sales capacity with a particular emphasis on customer support, satisfaction, retention, and sales.
• Computer software industry experience preferred (SaaS) 
• Excellent communication and interpersonal skills; organized and able to multitask between multiple tasks/customer situations simultaneously 
• Self-motivated, proactive with innovative ideas to inspire customer loyalty and adoption
• A collaborator who can quickly identify the correct internal resource and work closely with them to ensure customers needs are addressed quickly and completely.
• Familiarity with Salesforce 
• Technically inclined and able to quickly pick up and train customers on software changes
• Degree in Business, Computer Science/Information Technology or related discipline is preferred.

The Perks of Working for Appspace:

For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.

Additional perks include:

• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment 

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