Senior System Specialist - Military veterans preferred

Responsibilities

• Responsible for WMS, TMS and other functional implementation (PI- Process Improvement) which include system configuration, build and integration.


• Responsible of leading the conversation with internal and external stakeholders to perform business and technical process mapping.


• Lead and train super users, operations team on new implementation, and ensuring UAT is a success. 


• Responsible for creating and maintaining technical documentations throughout the project lifecycle


• Develop utilities, procedures, and documentations based on business requirements


• Perform application installation and upgrade, including configuration and integration with third party solutions


• Collaborate with business / operation teams / PI team understand thoroughly their need and issue to translate into IT solutions


• Ensure service requests and incidents are resolved within SLAs


• Perform study and implementation of new IT solutions to the business in a timely and quality manner.


• Propose new modification when required and work with our WMS provider to deliver solution.


• Provide guidance on other team member on system configuration and implementation.


• Constantly look for and recommend process / system improvement to business


• Manage projects as assigned from time to time


• Participate in the testing, training, implementation and post-implementation support for the projects.


• Investigate and resolve technical issues encounter by users

Requirements

• Bachelor’s degree in Computer Studies, Information Technology or equivalent


• 5 years of experience in implementing and supporting WMS systems, preferably in a Third-Party Logistics (3PL) environment


• Fluent in English (verbal and written)