Information Technology Specialist II; BR 10 - Mtg Ops; 5.22.25
- Military veterans preferred
2025-06-23 Texana Bank National Association
Other
/yr
employee
contract
Keller Texas 76248 United States
Texana Bank National Association
Description:
Job Summary: The Information Technology Specialist II role will provide daily hands-on support of systems and applications under the direction of the Director of IT.
Requirements:
Essential Functions:
Administer end-user support and customer service as a team member of the IT Help Desk.
Execute technical instructions related to installing Windows operating systems and end user apps.
Perform hardware and software troubleshooting on Windows PCs.
Active Directory account administration and password management.
Assist in documenting processes, procedures, and IT training.
Required Skills:
Troubleshoot applications on Windows 10 or Windows 11 systems.
Analyze and resolve computer operating systems and software malfunctions.
Respond to service requests in a timely and proactive manner.
Create documentation and checklists related to the job at hand.
Effectively communicate, both written and verbal, with the team and customers.
Apply organizational methods and practices to manage workload effectively and efficiently.
Crosstrain others, as needed.
Advanced Skills:
Point of escalation for difficult tickets and issues as a team SME.
Perform technical guidance and leadership on new hardware and software rollouts, projects and implementations.
Troubleshoot network issues to the best of their ability, and maintain network diagrams.
Provide expert consultation and assistance on OCC and audit requests.
Facilitate technical solutions for the team while performing advanced integrations.
Equal employment opportunity, including veterans and individuals with disabilities.
