Senior Supervisor Court Operations - Military veterans preferred

The Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans.

Essential Job Functions:  

This is supervisory work overseeing the day-to-day operations of a Division of 13 employees. Organize and manage workflow to ensure the work is performed according to guidelines and regulations. Maintain proper documentation and deliver feedback to employees regarding job performance, attendance, and disciplinary actions. Interview and participate in selection of new employees. Train all employees in performing all aspects of the Courtroom Clerks? duties. Communicate daily with the Senior Manager and the Chief Deputy Clerk regarding office policies, procedures, productivity, attendance and disciplinary actions. Process payroll timesheets. Prepare annual performance evaluations

Essential Duties and Responsibilities:

Train, coordinate, and supervise work in a Division of 13 employees to ensure work is completed in a timely and accurate manner

Maintain proper documentation and deliver feedback to employees regarding job performance (including preparation of performance evaluations), attendance (approving / denying leave requests and timesheets), and disciplinary actions.

Attempt to resolve conflicts that arise or answer questions involving employees, other Court agencies, and others within the Judiciary.

Establish and maintain effective working relationships with employees, other agencies, peers within the Clerk?s Office, the public and members of the bench.

Interview and participate in the selection of new employees.

Participate on local and statewide committees.  Review changes in laws by legislature and ensure they are incorporated into daily office procedures; request modifications to current processes to comply with law changes and improve court operations.

Minimum Qualifications:

Education:

High school diploma (or GED equivalent)

Experience:

Five (5) years of work experience in court operations in a trial or appellate court in the United States, or in the fields of criminal justice, parole and probation, or legal or financial services, to include three (3) years of the aforementioned court experience.

The required experience also must include two (2) years of supervisory experience (or a combination of one (1) year of supervisory experience, plus one (1) year of lead experience specifically within court operations).

Note:

A Bachelor's degree may be substituted for two (2) years of the required work experience.

A Paralegal/Associate degree or 60 college credits may be substituted for two (2) years of non-court work experience.

A Paralegal Certificate may be substituted for one (1) year of non-court work experience.

Knowledge, Skills, and Abilities:

Knowledge of:

Reading and applying job-related terminology, codes, policies, procedures, rules, regulations, and laws as required to exercise judgment in their interpretation and application.

Defining problems, collecting, and recording data, establishing facts, drawing valid conclusions, applying common sense understanding and making decisions based on knowledge and experience to solve problems in accordance with established policies and procedures.

The functions, duties, policies, procedures, and forms of the Division to recommend modifications to improve practices.

Skill in:

Operating a personal computer and/or laptop to perform basic data entry error-free and use a desktop scanner and printer.

Operating a multiple line telephone and answer incoming telephone calls in a respectful and professional manner; repeat information in the correct text it was given.

Operating a copier to make copies, fax documents and scan documents to email.

Interpersonal, leadership and training.

Ability to:

Communicate verbally and in writing utilizing proper grammar, punctuation, and spelling in an effective, patient, and tactful manner with internal and external customers, including co-workers.

Listen to verbal instructions and/or review written instructions to fulfill requests and complete various tasks.

Articulate directions, instructions and information in a group or a one-on-one setting to Attorneys, Defendants, Judges, Magistrates, Court staff and other Court agencies using proper word tense and annotation.

Multi-task by organizing, setting priorities, focusing, and concentrating to simultaneously process work and responsibilities error-free within considerable time constraints and in an environment with continuous interruptions; make corrections as needed.

Read and interpret comments, notations, and orders, record essential information, and initiate appropriate course of action.

Handle sensitive or difficult situations in an effective and diplomatic manner, including the ability to properly maintain confidentiality of sensitive topics, particularly regarding employee matters

Physical Requirements:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Equipment, Machinery and Tools:

Personal computer, printer, monitor, keyboard, mouse for everyday work.

Telephone to answer incoming calls and place outgoing calls.

Copier / fax / scanner.

Soy-based ink pads.

Use of a rolling cart to distribute items (such as equipment or exhibits) to other locations is sometimes necessary.

Software and Computer Skills:

Windows

Microsoft Office 365 including Word, Excel and PowerPoint

Microsoft Outlook for email communications and calendar

Web Browsers such as Google Chrome and/or Microsoft Edge

ODYSSEY/MDEC for Court case management

DV Office

DV Courtroom

Oracle Jail System

Selection Process:

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

For further information please contact Talent Acquisition at aocta@mdcourts.gov.

The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their via email to or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States.

Please find the Maryland Judiciary's equal employment opportunity policy here: .