2025-06-24 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Malaysia
About us
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day
Responsibilities
Ensure the correct service level and carrier are always used for shipments.
Communicate to the responsible parties when deviation occurred.
Provide recommendations to the shipment requestor on the best service level while taking into consideration the shipper needs.
Reply to all internal and external stakeholders’ service inquiries:
E-Mail + Phone: Immediate Response
E-Mail only: Evaluation and Prioritization of the e-mail within two hours monitor the process from start to end and drive accountability from carriers and customs brokers.
Manage Proof of Delivery (POD) transmission from carriers’ system to customer's system, follow up with carrier until closure, escalate and work with the system owner if any issue encountered to ensure all PODs are timely recognized.
Will lead executions and planning for unique customer delivery request as needed which includes tracking delivery as well as communicate timely on progress to customer's LOM and relevant stakeholders.
Support to obtain import/export licenses as needed and follow compliance requirement to record and manage shipments.
Manage all incoming shipping documents information by capturing key information into SPT system and scan image related to customs shipping documents.
Requirements
Candidate must possess at least a Diploma in Supply Chain, Transportation or any related disciplines.
Preferably with at least 1 year experience in Transport operations environment.
Possess a good analytical skill and good communication in verbal and written.
