Job Summary
This role will lead, develop, and control the business and operations at the country-level to achieve short and long-term financial and operating objectives (profitability, revenue, productivity, market share, deployment of human resources and training activities, budget) in line with the DPDHL strategy under the direction of the CEO, Caribbean.
Key Tasks
Head: Driving Success Through Focused Utilization of Strengths and a Relentless Pursuit of Results
- Steer the Business Landscape: Manage operations at the country level while actively contributing to the Senior Management Team of the Caribbean.
- Craft Winning Strategies:Play a pivotal role in shaping the commercial, operational, and organizational strategies that drive success.
- Decode Complexity:Analyze intricate, multi-dimensional challenges to innovate and adapt existing methods and techniques.
- Master Financial Stewardship:Take charge of the country-level P&L, ensuring robust cost and revenue management while upholding internal controls.
- Architect the Annual Blueprint:Develop, manage, and execute a comprehensive annual operating plan (budget).
- Spot Growth Goldmines:Identify and cultivate exciting commercial growth opportunities.
- Champion Change:Recommend cutting-edge policies, methods, processes, and techniques that propel the business forward.
- Ignite Initiatives:Develop and implement transformative initiatives and processes across your functional area.
- Uphold Excellence: Ensure compliance with organizational policies while achieving ambitious goals in productivity, performance, quality, and profitability.
Heart: Creating a Culture of Trust, Empowerment, and Common Purpose
- Forge Powerful Connections:Develop open lines of communication and cultivate strong partnerships with senior executives within DHL to align on strategic direction and share best practices.
- Cultivate Customer Loyalty:Establish and nurture personal accountability and relationships with the top 20 customers and their senior management teams.
- Inspire Passion and Engagement:Drive commitment, motivation, and enthusiasm among employees for the company and its vision.
- Foster Transparent Communication:Conduct meaningful updates with all staff and hold 1:1s with the leadership team to keep everyone aligned and informed.
- Empower Future Leaders: Recruit and nurture the members of the country leadership team, guiding their efforts to keep them inspired and successful.
Guts: Maintaining a Positive Mindset and Prioritizing Clear Objectives Amid Challenges and Uncertainty
- Embrace Tough Choices: Make bold decisions and ensure their execution on critical topics, including product and market strategy, business development, or capital investments within the country.
- Lead Major Transformations: Approve and champion all significant projects, including integration initiatives at the country level.
- Drive Continuous Improvement: Advocate for relentless enhancement of all country processes and the ICCC.
- Ensure Legal Fortitude: Safeguard the company by ensuring appropriate local legal representation to engage with agencies, organizations, banks, ministries, and other local entities.
Bite: Having the Will to Win by Being Determined to Succeed Collaboratively and Driving Opportunities for Growth
- Supercharge Operations:Supervise Sales, Marketing, and Operations, including Gateways, while overseeing Customer Service, Point of Service Retail, Regional Accounting, Purchasing, Personnel, Labor Relations, and Finance.
- Optimize Service Excellence:Enhance service levels and productivity while fostering a vibrant employee engagement culture.
- Lead with Purpose:Supervise, coordinate, and inspire professional and supervisory-level teams to achieve operational excellence.
- Elevate Performance Standards:Ensure performance planning, coaching, and evaluations are conducted per policy to drive success.
- Refine Team Dynamics:Optimize team structure, roles, and performance targets in collaboration with functional leaders.
- Reward Success:Evaluate performance and advocate for performance-based compensation for your direct staff to recognize their contributions.
Skills and Qualifications
- Minimum of ten years of progressively increasing levels of work experience, with five years of industry experience specifically in General Management positions.
- Demonstrated ability to motivate teams and deliver results.
- Master of Business Administration degree preferred.
- Ability to organize, manage, and administer financial, operational, and sales activities across the country.
- Excellent ability to communicate orally and in writing and in a business setting.
- Ability to work under extreme pressure.
- Organizational and high-level planning skills.
- Knowledge and experience in the use of systems, including working knowledge of Microsoft Office.
- Written and spoken fluency in Spanish is mandatory. Proficiency or fluency in English is desirable.
Job Summary
This role will lead, develop, and control the business and operations at the country-level to achieve short and long-term financial and operating objectives (profitability, revenue, productivity, market share, deployment of human resources and training activities, budget) in line with the DPDHL strategy under the direction of the CEO, Caribbean.
Key Tasks
Head: Driving Success Through Focused Utilization of Strengths and a Relentless Pursuit of Results
- Steer the Business Landscape: Manage operations at the country level while actively contributing to the Senior Management Team of the Caribbean.
- Craft Winning Strategies:Play a pivotal role in shaping the commercial, operational, and organizational strategies that drive success.
- Decode Complexity:Analyze intricate, multi-dimensional challenges to innovate and adapt existing methods and techniques.
- Master Financial Stewardship:Take charge of the country-level P&L, ensuring robust cost and revenue management while upholding internal controls.
- Architect the Annual Blueprint:Develop, manage, and execute a comprehensive annual operating plan (budget).
- Spot Growth Goldmines:Identify and cultivate exciting commercial growth opportunities.
- Champion Change:Recommend cutting-edge policies, methods, processes, and techniques that propel the business forward.
- Ignite Initiatives:Develop and implement transformative initiatives and processes across your functional area.
- Uphold Excellence: Ensure compliance with organizational policies while achieving ambitious goals in productivity, performance, quality, and profitability.
Heart: Creating a Culture of Trust, Empowerment, and Common Purpose
- Forge Powerful Connections:Develop open lines of communication and cultivate strong partnerships with senior executives within DHL to align on strategic direction and share best practices.
- Cultivate Customer Loyalty:Establish and nurture personal accountability and relationships with the top 20 customers and their senior management teams.
- Inspire Passion and Engagement:Drive commitment, motivation, and enthusiasm among employees for the company and its vision.
- Foster Transparent Communication:Conduct meaningful updates with all staff and hold 1:1s with the leadership team to keep everyone aligned and informed.
- Empower Future Leaders: Recruit and nurture the members of the country leadership team, guiding their efforts to keep them inspired and successful.
Guts: Maintaining a Positive Mindset and Prioritizing Clear Objectives Amid Challenges and Uncertainty
- Embrace Tough Choices: Make bold decisions and ensure their execution on critical topics, including product and market strategy, business development, or capital investments within the country.
- Lead Major Transformations: Approve and champion all significant projects, including integration initiatives at the country level.
- Drive Continuous Improvement: Advocate for relentless enhancement of all country processes and the ICCC.
- Ensure Legal Fortitude: Safeguard the company by ensuring appropriate local legal representation to engage with agencies, organizations, banks, ministries, and other local entities.
Bite: Having the Will to Win by Being Determined to Succeed Collaboratively and Driving Opportunities for Growth
- Supercharge Operations:Supervise Sales, Marketing, and Operations, including Gateways, while overseeing Customer Service, Point of Service Retail, Regional Accounting, Purchasing, Personnel, Labor Relations, and Finance.
- Optimize Service Excellence:Enhance service levels and productivity while fostering a vibrant employee engagement culture.
- Lead with Purpose:Supervise, coordinate, and inspire professional and supervisory-level teams to achieve operational excellence.
- Elevate Performance Standards:Ensure performance planning, coaching, and evaluations are conducted per policy to drive success.
- Refine Team Dynamics:Optimize team structure, roles, and performance targets in collaboration with functional leaders.
- Reward Success:Evaluate performance and advocate for performance-based compensation for your direct staff to recognize their contributions.
Skills and Qualifications
- Minimum of ten years of progressively increasing levels of work experience, with five years of industry experience specifically in General Management positions.
- Demonstrated ability to motivate teams and deliver results.
- Master of Business Administration degree preferred.
- Ability to organize, manage, and administer financial, operational, and sales activities across the country.
- Excellent ability to communicate orally and in writing and in a business setting.
- Ability to work under extreme pressure.
- Organizational and high-level planning skills.
- Knowledge and experience in the use of systems, including working knowledge of Microsoft Office.
- Written and spoken fluency in Spanish is mandatory. Proficiency or fluency in English is desirable.
