Business Solutions Analyst - Military veterans preferred

• Provide ongoing support including incident management, administration, performance monitoring, and configuration to business applications including products by Trimble, HCSS, and AutoDesk.
• Build and maintain strong relationships with key stakeholders and vendors across E-Infrastructure and Transportation segments
• Engage proactively with business units to understand their challenges and business needs, identifying opportunities where technology solutions can drive operational improvements
• Facilitate regular alignment sessions with IT and segment business leaders to review demand and prioritize technology initiatives based on business impact, and alignment to both Operational objectives and Sterling’s Technology roadmap.
• Collaborate with vendors to identify innovative solutions and industry best practices
• Stay informed about vendor roadmaps and upcoming features, advocate for Sterling's interests in product development decisions
• Lead troubleshooting efforts and resolve complex issues in collaboration with vendors and IT support teams
• Recommend and implement enhancements to maximize functionality and user experience
• Maintain comprehensive, up-to-date documentation on system configurations, processes, and support procedures
• Coordinate application updates and patches to minimize business disruption
• Partner with vendors, systems and application teams for application implementation and upgrade projects
• Partner with development resources to ensure proper integration with existing systems and data sources

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated success in building strategic partnerships between IT and business operations
• A solid understanding of business processes and challenges, as well as the ability to translate those needs into technical solutions.
• Experience with application lifecycle management, from requirements to implementation.
• Ability to navigate complex organizational dynamics and influence without direct authority and build consensus among diverse stakeholders
• Project management experience with ability to coordinate cross-functional initiatives
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with a collaborative and customer-focused mindset.
• Ability to manage multiple priorities and work effectively across departments.

Education and/or Experience

• Bachelor’s degree in computer science, information technology, or a related field
• 8+ years of experience in IT with focus on business relationship management, application support, or similar roles
• 5+ years experience with business process improvement or digital transformation
• Experience supporting construction industry applications (Trimble, HCSS, AutoDesk, or similar platforms), strongly preferred

We are an equal opportunity employer: We do not discriminate based on race, color, national origin, religion, creed, sex, sexual orientation, gender identity, disability, age, genetic information, marital status, military status, membership or activity in a local human rights commission, or status with regard to public assistance, or any other characteristic protected by applicable law.

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