Customer Solution Coordinator - Military veterans preferred

Customer Solution Coordinator

Join DHL Group, a global leader in logistics and supply chain solutions, and be part of a team that values innovation, collaboration, and excellence in service delivery.

We are looking for a motivated Customer Solution Coordinator to support the Customer Solution Manager in managing large complex solutions and ensuring that contracted and committed customer key performance indicators (performance & financial) are met.

Key Responsibilities:

• Be the contact person for claim management and claim closure.
• Support on Customer Satisfaction Index (CSI) management, define actions & follow up on actions.
• Support on Change Request (CRF) management, define actions & follow up on actions.
• Support the Complaints handling process ensuring complaints are followed up and closed within committed timeframes.
• Support on Monthly Business Review (MBR)/Quartery Business Review (QBR) preparation and ensuring that MBR/QBR's with key customers are succesful.
• Support on Issue & Action (I&A) log problem solving, performance imrpovement actions.
• Support on process improvements, continuous imrpovement & first choice projects.
• Organise and lead cross functional team discussions (ops, finance, IT, commercial) to close claims, change requests, I&A log, process improvement actions.
• Support investigations on loss making customer (LPMC) and P&L improvement initiatives.
• Investigate and support on billing queries.

Requirements:

• 2-3 years experience in customer management required within the Supply Chain division
• Fluent English knowledge
• Excellent communications & commercial skills
• Strong analytical, business modelling and problem solving skills Well-structured, change oriented and results focused
• Ability to work under pressure
• Ability to multi-task and manage internal and external requests
• Ensure all administrative requirements are met (daily, monthly, annually)
• Ability to lead virtual cross functional teams
• Strong negotiation skills, ability to communicate with demanding customers

What do we offer:

• Cafeteria HUF 500.000/year
• Medicover insurance
• Competitive Salary
• Friendly team and pleasant working environment
• Stability, career growth and a whole range of certified trainings
• Extra benefits (discounted fee to Gilda Max network, All you can move offer, fruit days)
• Stable multinational company background
• Home Office possibility

Job location: Budapest, 9th district/Hybrid