Regional Sales Manager – Cross Border & International - Military veterans preferred

Position Overview:

The Regional Sales Manager – Cross Border & International is responsible for driving revenue and market share growth for international and cross-border products within the assigned region. This role involves strategic planning, managing the sales process, leading a regional sales team, and contributing to product development initiatives. The individual will serve as a bridge between regional customers and internal teams to ensure high levels of customer satisfaction and sales effectiveness.

Job Purpose

Responsible for driving regional revenues for Cross-Border and International products through strategic planning, sales enablement, and operational excellence in collaboration with branch and area sales teams.

Key Responsibilities

Strategic & Financial Management

• Support in developing regional short-term and long-term sales strategies in line with overall business goals.
• Monitor revenue and profitability performance and take corrective action to meet or exceed targets.
• Achieve international product yield targets and address variances effectively.

Sales & Operational Execution

• Lead international product revenue generation within the region by guiding branch and area sales teams; manage the end-to-end product sales process and resolve operational issues as needed.
• Design and execute targeted sales and marketing strategies to enhance revenue, market share, and profitability for the product across the region.
• Build and nurture strong relationships with key decision-makers of large prospective clients through regular engagement, contributing to client retention and account stability.
• Collaborate with the telemarketing team to generate product-specific leads and ensure timely closure through effective follow-ups.
• Drive customer development and retention efforts, ensuring achievement of monthly base targets for the product.
• Ensure compliance with established product pricing guidelines across the region.
• Maintain accurate and up-to-date prospect information in the Salesforce system on a daily basis.
• Serve as the point of contact for addressing product-related service issues, ensuring smooth communication with internal and external stakeholders.
• Enhance the effectiveness of the product sales force by supporting capability-building initiatives within the region.
• Assist the Product Head in designing and implementing promotional schemes aimed at boosting product revenue and oversee their execution at the regional level.

Product Development & Feedback

• Assist the Product Head in formulating medium- and long-term product plans by incorporating insights from customer feedback, market trends, and competitive intelligence.
• Contribute to new product and service development by consistently sharing customer expectations and feedback with the Product Head.
• Identify potential enhancements or modifications to existing products based on customer needs and recommend the same to the Product Head.
• Explore and suggest value-added services that can be bundled with the product to enhance profitability and customer satisfaction.
• Collaborate with the Product Head in creating training materials to strengthen sales team capabilities.

People Leadership

• Guide and support the regional sales team for enhanced productivity and performance.
• Ensure appropriate staffing levels in alignment with business requirements.
• Drive sales capability-building initiatives and participate in training development.

Qualifications & Experience:

Education

Essential:

• Graduate in any discipline

Preferred:

• Postgraduate qualification in Sales, Marketing, or International Business

Experience

Essential:

• Minimum 6 years of experience in B2B sales, with exposure to cross-border or international logistics
• Strong knowledge of the logistics industry, pricing strategies, and CRM tools (e.g., Salesforce)

Preferred:

• Demonstrated success in driving regional sales with measurable outcomes

Skills & Capabilities:

• Strategic Thinking: Ability to define, align, and execute regional business plans
• Sales Acumen: Proven ability to meet revenue and yield targets
• Customer Relationship Management: Strong interpersonal and client-handling skills
• Analytical Ability: Capability to track and act on performance data
• Team Leadership: Mentoring and motivating regional teams toward goal achievement