OPERATION SPECIALIST - Military veterans preferred

OPERATION SPECIALIST

Job Purpose

Administer Airfreight & Ocean Freight operation processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies

Key Tasks

  * Under general/ limited supervision, support delivery of freight forwarding processes and activities for internal and external customers

  * Provide timely and effective administrative support such as gathering operational requirements, arranging customer visits, responding to tariff queries, etc.

  * Perform administrative tasks such as research, data processing and validation, and documentation

  * Assist in compiling requirements for freight control center, and details, information and instructions for operations team

  * Share allocation and reservations of freight on planned line haul

  * Assist in ascertaining freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines

  * Answer queries, prepare information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention

  * Gather information and data for shipping tenders

  * Record and share information, and handle day-to-day shipment documentation for freight forwarding

  * Reconcile data and generate reports and updates for account performances to support other team members

  * Follow and achieve compliance with established procedures and ensure proper usage of OFR/AFR  processes and policies

  * Resolve recurring issues faced during delivery as per defined processes, systems and methods

  * Support team members with less experience in different/ difficult situations

 In area of OFR/AFR product:

  * Create and/or confirm transport orders, perform and optimize bookings

  * Prepare, control, and distribute all required Import/Export documents

  * Identify performance issues of suppliers, and propose solutions to improve performance

  * Update Customs shipment information and physical status, resolve customer issues and incidents

Qualifications & Key Requirements

Education Level: Vocational/Specialized/Technical/Certification from any major

Experience Level: more than 2 years handling Airfreight and Ocean Freight operation

Skills

Carrier Management, Third Party Logistics, Ports, Ground Transportation, AFR, FCL, LCL, Cold Chain, Bill Of Lading, English, Import & Export Regulation, Customs Brokerage, Customs Regulations, Ms Office Suite specially Excel, Communication