National Account Coordinator - Military veterans preferred

Mitchell International


National Account Coordinator

US--Remote

Job ID: 25-18120
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

The National Account Coordinator provides essential support to our national account business partners through data management, reporting, and client-facing communication. This role serves as a critical link between customers, sales/service representatives, and internal teams to ensure exceptional service delivery.

Key Responsibilities:

• Manage direct customer and internal partner interactions through both inbound and outbound communication channels
• Work independently and collaborate across teams to address service requests, follow-up activities, and escalations
• Prepare and retrieve documentation related to customer accounts, products, and service inquiries
• Maintain accurate account information by updating databases and managing customer documentation/forms
• Generate ad hoc reports and regular datasets using system tools and database queries
• Integrate data from multiple sources to produce comprehensive analytical outputs
• Create and maintain report forms, information dashboards, and end-user information resources
• Analyze problems of moderate complexity by reviewing various factors to determine appropriate actions
• Build and nurture productive internal and external working relationships
• Provide reporting and analytical support to 10-18 National Accounts daily
• Deliver resources to Client Success Managers and clients regarding reporting, account management, analytics, presentations, billing, and finance across all Enlyte products

Required Education and Experience:

• High school diploma or equivalent required
• 4+ years of relevant experience in account coordination, data analysis, or client services
• Demonstrated proficiency with Microsoft Excel, including advanced functions such as filtering, pivot tables, and VLOOKUP/XLOOKUP formulas

Technical Skills:

• Advanced-level Excel skills for data manipulation and report creation
• Proficiency in PowerPoint for creating polished client presentations
• Experience with database queries and data integration from multiple sources
• Ability to program and maintain reporting tools and information dashboards
• Knowledge of account management systems and documentation processes

Soft Skills:

• Strong written and verbal communication abilities for presenting findings in client-ready formats
• Problem-solving capabilities with good judgment in determining appropriate actions
• Attention to detail when managing account information and generating reports
• Ability to work both independently and collaboratively in a team environment
• Time management skills to handle multiple national accounts simultaneously
• Customer service orientation with a focus on building productive relationships

This position participates in regular 1:1 meetings with management, monthly team meetings for department updates, and monthly technical training sessions to ensure continuous skill development.

PI274293411