Account Control Technology
End User Support - Onsite
US-OH-Mason
Job ID: 2025-2302
Type: Full-Time
# of Openings: 1
Category: Information Technology
Mason, OH
Overview
*Please note this is an onsite position in our Mason, OH office.*
Work Location: Onsite
Compensation: $18-$24 hourly
Transworld Systems, Inc. is an industry leader for over 50 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.
Position Summary:
The End User Support Technician is responsible for providing end-user and desktop support for multiple sites and call centers in the US, India, North America, Puerto Rico, and the Philippines.
Why should you consider TSI (part of TSI family of companies)?
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities- Troubleshoot and resolve issues with end-points throughout the organization. (PCs, Laptops, Printers, Scanners, other peripherals)
- Improve and manage the TSI standard image for end user computing devices.
- Perform PC and Laptop rollouts.
- Analyze and implement solutions for desktop software application rollouts.
- Perform desktop software rollouts.
- Manage end user software licensing and assets.
- Administer System Center Configuration Manager (SCCM).
- Administer Share Point.
- Document end user support processes and procedures and maintain a knowledge base.
- Ensure compliance with IT Service Level Agreements (SLAs) for End User Support.
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
- Knowledge, understanding, and compliance with TSI policies and procedures.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management.
Qualifications- 3-5 years of end user/desktop support experience required.
- Broad and deep knowledge for supporting Windows 10 PCs and peripherals required.
- Excellent troubleshooting skills required.
- A+, MCDST, or equivalent certification preferred.
- Experience working with SCCM preferred.
- Experience working with group policies preferred.
- Experience with large-scale high availability environments (2500+ end points).
- Experience with end user computing backup solutions is a plus.
- Experience with enterprise level Windows 10 upgrades is a plus.
- Experience supporting on premise and work at home employees is a plus.
- Very strong service-oriented skillset.
- Deep knowledge of IT security for end user computing devices.
- Ability to maintain the highest level of confidentiality.
- Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team fostered environment.
- Ability to work in a multi-tasked environment.
- Ability to prioritize and organize work.
- Ability to adapt to a flexible schedule
TSISP
Equal employment opportunity, including veterans and individuals with disabilities.
PI274289849
