IT System Administrator - Military veterans preferred

IT System Administrator

LOCATION: Rochester Hills / New York (US-NY), United States | BRAND: KB Signaling | REQUISITION ID: 8672 | JOB GRADE: 15 |

ON-SITE/REMOTE: On-site

KB Signaling delivers unparalleled end-to-end wayside and onboard conventional signaling Control, Command, and Signaling (CCS) platforms and solutions. A trailblazer, we are driven to provide the best solutions for improved safety, performance, and lower overall operating cost for today’s transit and freight railway systems and operators in North America and beyond. Our team is fueled by innovation and grounded in solid values, like giving back to the communities where we do business and embracing sustainability to help protect our planet. KB Signaling is part of a global, high-tech company that will challenge you and help you grow. Discover your potential.

JOB DESCRIPTION:

IT System Administrator 3

Summary/Objectives

The IT System Administrator role supports the overall day-to-day computer operations, file server management, and user access management. This includes but not limited to assisting employees with the installation, configuration, and operation of their computer or mobile device equipment, e.g., desktop, laptop, tablet, smart phone, etc. and with integrating PC systems into local-area and wide-area networks. The IT System Administrator; 1) ensures the integrity and security of the in-house voice, data, and video equipment and its associated network connections, 2) consults with various hardware, software, and telecom vendors for service needs, 3) supports the local and cloud based applications of the company, and, 4) applies proven communication, analytical, project management, relationship management, & problem solving skills to help maximize the benefit and maintain the security of KBC’s IT investments, 5) Manage small and medium local projects within IT.

Additional Essential Functions

• Install, configure, test, maintain, monitor, and troubleshoot employee workstation hardware, networked peripheral devices, and networking hardware products.
• Facilitate minor hardware component replacements including but not limited to laptop keyboards, screens, RAM, and hard drives
• Provide troubleshooting for employee workstation hardware, software, telecommunications & networking equipment, escalating unresolved topics to the next level of support as necessary
• Distribute pre-packaged software using enterprise deployment tools.
• Plan, coordinate and process Windows 11 OS/feature updates for all company devices.
• Facilitate local backup procedures and offsite data storage in compliance with the company’s retention policies.
• Develop and maintain an inventory of all computer assets and peripheral equipment. Track changes within the Hardware Asset Management tool and identify asset purchases to support hardware life cycle replacements.
• Support development and implementation of new computer projects and new hardware installations.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Receive and respond to incoming calls, tickets, and/or e-mails regarding PC and/or hardware problems.
• Implement and maintain regional IT security initiatives and operations designed to enhance IT security and protect intellectual property in the sites, by working closely with Regional Security Council.
• Help identify any non-standard IT practices and realign to corporate policies.
• Support and manage a variety of consumer-oriented devices, e.g., iPhone, and Android devices.
• Proven project management skills. Be able to manage small to medium local projects within the IT group.
• Provides off-shift support, working overtime and weekends to maintain systems as required (typically less than 5% of time)

Competencies: Technical

• Hands-on hardware troubleshooting experience.
• Expert analytical and problem-solving skills.
• Comprehensive knowledge with computer hardware, including desktops, laptops, tablets, smart phones, PC components, and peripherals.
• Comprehensive knowledge with core software applications: Microsoft Office, Microsoft Windows client operating systems, Microsoft Teams,
• Familiar with core software applications, including but not limited to Microsoft Visio, Microsoft Project, Adobe Acrobat, Windows Defender and Bitlocker end point encryption.
• Familiar with Server operation system and virtualization technologies.
• Comprehensive knowledge of current network hardware (Cisco and Palo Alto desired), protocols, and standards.

Competencies: Core

• Strong ability to communicate ideas in both technical and user-friendly language.
• Comprehensive knowledge on office standard software and business process applications.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Effective interpersonal and relationship-building skills.
• Excellent listening, written, and oral communication skills.
• Strong customer-service orientation.
• Ability to work well with people across a matrix/cross-functional organization

Required Education: Bachelors degree

Required Experience: 4-6 years

Work Environment: Office

Remote Work: Potential for hybrid after 90-180 days in position

Advanced Eligibility Qualifications:

• Evidence of consistently more responsible positions
• Prior experience within an IT Help Desk or customer support role
• Experience working in a team-oriented, collaborative environment
• Technology based certifications (CompTIA A+, Net+, Microsoft Certified Technology Associate “MCTA”, etc) or other demonstration of skills acquisition preferred
• Bachelor Degree in Computer Science, Information Science, or Management Information Systems required
• A comprehensive understanding of IT Infrastructure Library (ITIL) processes

Safety Sensitive Position: No

The anticipated salary range for candidates who will work in New York is $75,900–$113,900 per year. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry and education. KB Signaling is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations. Provided they meet all eligibility requirements under the applicable plan documents, employees (and their eligible dependents) will be eligible to enroll in group healthcare plans that offer medical, dental, vision, and basic life and disability insurance. Employees also will be able to enroll in our company’s 401k plan. Employees will also receive 120 hours of vacation leave and 40 hours of Personal Paid Absence every year. Employees will also enjoy 12 paid holidays, and 1 floating holiday throughout the calendar year, subject to relevant terms outlined in the employee handbook. 6 weeks of paid parental leave will also be available for use. Requirements for these benefits will be controlled by applicable plan documents and policies. Employees working on federal contracts covered by the Federal Paid Sick Leave requirements will be notified and will receive benefits consistent and compliant with the FPSL requirements. Hired applicant will be able to purchase company stock, subject to the relevant plan documents and annual bonuses based on achievement of certain metrics of up to 4% of annual salary. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies. Applications for this position are accepted on an ongoing basis.

Please note: At this time, we are not able to offer immigration sponsorship for new hires. All applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employment-based visa sponsorship

What does KB Signaling have to offer you?
- Competitive Health Benefits, including Medical, Prescription, Dental, Vision and Virtual visits
- Company-paid Basic Life and Accidental Death & Dismemberment Insurance
- Company-paid Short-Term Disability Coverage
- Voluntary life, Disability, and other Supplemental coverages
- Identity Theft and Legal Protection benefits
- Health and Dependent Care Flexible Spending Accounts
- Health Savings Accounts
- Generous 401(k) plan
- Personal Paid Time Off
- Company-paid holidays

KB Signaling Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.